Area Director | Community | Paris - Brussels
About Us
At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally(e)The future of work is happening right now, and we are leading this moment(e)United by a common purpose, here we will empower tomorrow’s world at work(e)Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own(e)
About the Opportunity
As an Area Director, you will be the owner of the member experience within your portfolio and responsible for ensuring we are meeting our members’ needs, our WeWork global standards, and targets on member experience satisfaction, as well as, retaining our members(e)You will be required to manage and track the community teams performance of your portfolio while creating development plans and ensuring a positive employee satisfaction.
You will be responsible and accountable for the overall profitability and return on investment of each building in your area, generally 20K desks(e)The role is also responsible for providing strategic, cross-functional support for the General Manager and territory team to ensure the successful execution of business priorities across the territory and region.
In this role, you’ll:
Member Satisfaction & People Leadership:
Accountable for driving the highest levels of member satisfaction, measured through portfolio and building-level NPS.
Accountable for member retention.
Responsible for delivering upon set standards for building operations with an eye to NPS and OPEX optimization in the market.
Responsible for solving member escalations needing market level support.
Manage key initiatives related to enhancing community experience, creating operating efficiencies.
Lead and manage the Community Managers in your portfolio, while creating development plans to facilitate growth.
Manage relationships with key cross-functional teams such as Sales, Real Estate, Product, Finance & Technology.
Track performance of direct reports regularly and conduct performance management reviews in sync with WeWork’s People Calendar.
Be accountable for employee satisfaction of team members in your portfolio, measured through market-level eNPS.
Strategy, Finance, Operations & Sales:
Be accountable for overall ownership for an average of 20K desks and their P&L (indicative of an average of $140m revenue).
Create and execute revenue-generating and cost-saving initiatives based on P&L of buildings while monitoring non-outsourced spending (Opex).
Develop asset management plans & implement short, intermediate & long term strategies to improve the ROI and value of the portfolio while mitigating risk and improving financial efficiencies with a focus on revenue, EBITDA, and cash flow goals.
Present monthly and quarterly business reviews based on building P&Ls within your area.
Partner with sales counterparts to achieve revenue targets. Personally engage with key member organizations and prospects to ensure member satisfaction and retention(e)Manage member renewals at terms that drive overall financial health for the portfolio.
Partner with real estate counterpart to engage with landlords in your area and develop capital investment plans for the buildings in your area to maintain and increase ROI.
Partner with building operations counterpart to ensure buildings are operating at the required standards.
Cross-functional projects
Partner closely with internal territory marketing & communications teams; provide input as needed, uphold brand standards, act as a local spokesperson.
Lead and execute large, market-wide complex projects in partnership with cross-functional teams to create an improved member experience.
Budgeting and monthly review of property operations and cash flows including quarterly and annual forecasting.
Aid and assist in identifying opportunities and deficiencies within the new building opening/handover process.
Liaise with the key internal external stakeholders to drive accountability and improve performance.
About You
We’d love to hear from you if you meet the qualifications below:
7+ years or equivalent experience in the real estate, hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience with a strong operational focus and P&L accountability (preferred experience managing $100m+ revenue).
5+ years of management experience of leading a sizable team made up of managers and individual contributors.
BA / BS or equivalent in Real Estate, Finance, Marketing, Hospitality or other related degrees, and ideally an advanced degree (eg, MBA).
Experience of being responsible for a Profit and Loss for multiple sites, as well as leading multiple business units(e)Direct P&L accountability and ability to understand and drive results through the management of financial levers.
Strong background of successful people and commercial negotiations, complex and sensitive conflict resolution, and impactful influencing skills, internal and external.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Must be open to possible travel 20-30% of the time, depending on which area(s)/buildings you’ll oversee.
Life at WeWork
Being a WeWorker is more than just a job(e)We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow(e)And it starts here(e)Here you will brush shoulders with those who dare to dream and do(e)Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more(e)Here we challenge ideas, and explore new ways of getting things done(e)Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit(e)In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer(e)We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law(e)