Cette offre est lié au département Customer service
Mots clés:
Support
Meero’s core mission is to empower photographers to focus on what they love: photography! We take care of the rest by relying on tech and AI(e)
Started in 2016, Meero is on a mission to make life easier for photographers and customers alike by bringing the top-name brands directly to image creators all the while expediting all of the tedious work(e)From its state-of-the-art image editing technology to our teams positioned around the world, Meero is helping creators do what they do best: create(e)
Meero is always looking to add fresh new talents in an already amazing team. Have a look if you needed more reasons to become a Meeronaut: https://bit.ly/2UDSXiJ
Checkout this new position:
The Business Communications & Support department (BCS)
Our mission is to provide outstanding customer support to Meero’s audiences (photographers, clients, partners...) on all possible channels. Our operations articulate around 2 core teams: Delivery Support where we organise call campaigns to schedule and maintain the logistics of our photoshoots ; and the Care Team that handle customer queries, issues and escalations(e)Our raw material remain human interactions and our goal is to maximise tools & processes efficiencies while providing great experiences(e)To this regard we also own the communication tools of the company (telephony, emailing, chats, bots...) and equip all teams so they deliver efficiently.
WHAT YOU’LL DO
As a Business Communications & Support intern, you will assist the global management team in several aspects of our daily operations: processing tasks, scaling teams, delivering projects(e)Examples of missions include:
- Improve the current processes by creating automations, analysing the data, setting up and implementing the defined action plan
- Management of the business tools such as: knowledge base (Slite), data viz (Looker) phone system (Aircall) and conversational relationship platform (Intercom).
- Understanding the business needs of B2B platforms in a dynamic environment and serve as the primary relationship liaison for business, technical and high priority operational escalations
- Directly output operational needs and support teams in reaching their targets
- working in direct line with the management of the department your actions will have an impact on the activities of teams, your input will be dedicated to improve their daily jobs!
- Give visibility of your activity to your management team through strict reporting.
WHAT YOU’LL NEED
- Be enrolled in a Bachelor’s or Master’s degree program studying Business, Purchasing, Supply Chain, Operations Management or a related field,
- Demonstrate analytical and problem-solving skills,
- Have the ability to work efficiently in a fast-paced and rapidly changing environment
- Show excellent communication and organisation skills,
- Master Excel perfectly,
- Knowledge of SQL, python, HTML, Zapier and Integromat would be a plus,
- You speak english fluently,
- Be rigorous, dynamic and autonomous but also result-oriented.
RECRUITMENT PROCESS
- Interview with a member of our Talent Acquisition Team
- Interview with your future manager
- Interview with the head of the department
- Welcome on board!
WORK @ MEERO
Dream big and do bigger - Dreaming big is step one, but we don’t stop there(e)By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities.
Make work play - Work should never be boring(e)Bold ideas and big laughs make everyday exciting, so we never get complacent(e)We are a family that loves each other, pushes each other, and laughs with each other.
Champion creators - Creatives are the architects of our visual world(e)We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure(e)We truly support one other, so we’re free to fall, but quick to get up and try again.
Give a shit - Success doesn’t happen by accident(e)We work with focus, determination, and pride towards our goals(e)We care deeply about each other, our clients, creatives, and our impact on the world.