Back market recrute un(e)

Customer Growth Project Manager Intern

Stage • Paris, France

Cette offre est lié au département Marketing interns


Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion(e)Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics(e)Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

We launched a new product insurance offer in 2021 as our first B2C Services : your mission will be to ensure its operational excellence and enrich it to delight our customer
You’ll be working with our Senior Project Manager and the Head of Insurance (Insurances + upsell premium services), and will be part of the global Marketing team. 

Your Mission (If You Accept It): 🥇

Monitor
-Monitor the performance of active countries (revenue & customer experience) & suggest actions plan and share it on a weekly basis in different zones (8 countries in total): EU, UK & US (Using Tableau to follow-up and working on Excel to create some reportings).
-Animate with the senior Project manager the monthly Steering Committee for EU, the UK & the US.

Improve
-Improve the current process (Customers’ funnel / claim management): simplification & automation. 
-Participate in the revamp of our insurance offer to ensure our offer is cooler than Apple care (Sabotage!).
-Ensure our current offer to meet local customers’s expectations & requirements (cross-team work with marketing & product teams and handling relations with local partners). 

Create
-Roll out the service in new countries : Japan and all over Europe (cross-team work with Country managers,legal teams, product, etc > currently the service is available in 8 countries when our e-commerce platform is available in 16). 
-Work on the new range of B2C premium services to increase customer conversion/ Loyalty & creating new revenue for Back Market (family offer / BuyBack warranty, inclusive offer).

You’re At The Right Place If: ⭐

  • Looking for a 6-month internship for a gap year or graduation
  • Experience in consumer fintech is a plus
  • Strong analytical skills (Pack Office - Excel but also Powerpoint skills) 
  • Excellent verbal and written communication (French & English - Fluent Mandatory!)(e)You will be part of an international team and may be required to work with merchants or colleagues in both languages
  • A real attraction for project management (team spirit, communication skills, data-driven and eager to get your hands “dirty”). 
  • Strong organizational skills and rigorousness
  • Entrepreneurial spirit, you always look to exceed expectations
  • You are proactive and you have high capacity to federate and work with transversal teams
About the internship:
- Starting date is in January, 2023
- Duration : 6 months (until July 2023)
- Full-time internship (35h/week)
- Location : Paris, France
--> You must have an internship agreement provided by your current school

Recruitment Process:
-30-minutes Interview with Julie, Talent Acquisition Specialist
-Technical test (home assignment)
-45-minutes Interview with Eve, Head of Insurance
-30-minutes Interview with Caroline, Head of GTM Marketing Services

WHY SHOULD YOU JOIN US ? ✌🏼

- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence(e)It counts!
- An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc… 
- Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!
- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!
- We embrace work life balance which includes flexible working hours and the opportunity to work from home. 
- A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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