Customer Community Manager

CUSTOMER COMMUNITY MANAGER (M/F)

Ivalua is a leading provider of cloud-based procurement solutions globally

THE OPPORTUNITY

We are looking for a Customer Community Manager passionate about digital engagement opportunities to join our team and own all organic social media activity.

Location: Our office in Massy, France

WHAT YOU WILL DO WITH US

• Contribute to developing and protecting Ivalua’s corporate brand equity:
• Community building and engagement
• Issues/crisis monitoring
• Key focus areas include:
• Growing relevant followers based on corporate persona communities
• Boost our engagement metrics and drive conversion
• Drive employee advocacy activity (via our social selling club)
• Identify and leverage opportunities with third parties and influencers
• Support employer branding and recruitment campaigns
• Online issues-monitoring and crisis management
• The role requires strong writing and communications skills, social media and public relations experience
• Support the recruitment marketing activity to generate a qualified candidate pipeline via social media

YOUR PROFILE

If you have the below experience and strengths this role could be for you

Skills and Experience

• Experience building and managing online communities
• Fluency in English and French, verbally and in writing (Required)
• Collaborative personality, comfortable engaging customers of all seniority levels and working with company leadership and different functions
• Comfort working in an unstructured environment as this is a new role that will need to be established
• Quick learner, able to learn the terms and issues of our Spend Management software industry to understand community conversations and react appropriately
• Experience in Spend Management, procurement and/or supply chains preferred

WHAT WE CAN DO FOR YOU

• An innovative and stimulating work environment.
• Great training and career development
• You will work with a diverse and global team made up of exceptionally passionate, talented and motivated colleagues who are established leaders in their field
• Regular social events, team sports or musical activities (under normal conditions)
• We pride ourselves in customer experience, Agility, Pragmatism, Positive attitude and enthusiasm, Team play, Continuous learning and Improvement and accountability. 
• Ivalua received the Happy @ work France and Germany 2020.

COMPANY OVERVIEW

A “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy.  Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

All companies want the best and brightest(e)At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table(e)We are a company of doers, of problem solvers, of figure-it-outers(e)We have fun and we work hard(e)This is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.

For more information, please visit us on www.ivalua.com or check us out on LinkedIn.com

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