Cette offre est lié au département Customer service
Meero’s core mission is to empower photographers to focus on what they love: photography! We take care of the rest by relying on tech and AI(e)
Started in 2016, Meero is on a mission to make life easier for photographers and customers alike by bringing the top-name brands directly to image creators all the while expediting all of the tedious work(e)From its state-of-the-art image editing technology to our teams positioned around the world, Meero is helping creators do what they do best: create(e)
Meero is always looking to add fresh new talents in an already amazing team. Have a look if you needed more reasons to become a Meeronaut: https://bit.ly/2UDSXiJ
Checkout this new position:
Meero is looking for a Care Project intern, to reinforce our Global BCS team and prepare the future support for an upcoming product(e)
The Business Communications & Support department
Our mission is to provide outstanding customer support to Meero’s audiences (photographers, clients, partners…) on all possible channels(e)The Care Team handles users queries, issues and escalations(e)Our raw material remain human interactions and our goal is to maximize tools & processes efficiencies while providing great experiences.
Reporting and working closely with the Care Global manager, your main mission will be to assist him in the thinking, designing and redaction of our future support materials, processes and operations for Meero’s product lines(e)
WHAT YOU’LL DO
- Discover a new project from its beginning.
- Discover support materials such as customized chatbot and help center articles.
- Manage your own project from start to finish with milestones, deadlines and timely reporting.
- Draft and write down the new Care support for Meero.
However, the list is not exhaustive and tasks may vary within BCS lines.
WHAT YOU’LL NEED
- You have a first relevant experience in Customer Service, Customer Care field.
- You are fluent in English or are a native English speaker.
- You are at ease with writing content or have significant experience in copyrighting.
- A formation as technical communication manager would be a plus.
- You have a Customer Care mindset: you love taking care of clients, and resolve their problems, you are a real empathetic person!.
- You have the ability to work in a team, to collaborate with various areas of the business.
- You are autonomous and show proactivity in asking questions when needed.
RECRUITMENT PROCESS
- Interview with your future manager.
- Written skills test.
- Interview with a member of our Talent Acquisition Team.
- Welcome on board!.
WORK @ MEERO
Dream big and do bigger - Dreaming big is step one, but we don’t stop there(e)By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities.
Make work play - Work should never be boring(e)Bold ideas and big laughs make everyday exciting, so we never get complacent(e)We are a family that loves each other, pushes each other, and laughs with each other.
Champion creators - Creatives are the architects of our visual world(e)We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure(e)We truly support one other, so we’re free to fall, but quick to get up and try again.
Give a shit - Success doesn’t happen by accident(e)We work with focus, determination, and pride towards our goals(e)We care deeply about each other, our clients, creatives, and our impact on the world.