Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste(e)We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.
Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021!
We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin)(e)This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation.
Be a part of the movement(e)Join the refurb revolution.
Working within the Customer Delight team, you will participate in the growth and success of BackMarket by ensuring the performance of merchant quality and customer service through accurate monitoring and implementation of improvement actions.
Based in our Bordeaux office (with potential travel to Paris), you will be part of a team of 3 data analysts working on these issues
YOUR MISSION (IF YOU ACCEPT IT): 🏅
- Monitor and control the operational and financial performance of Quality (customer satisfaction, NPS, failure rate, cost per order, etc.)
- Build ad hoc analyses and tools for the teams to help them take strategic decisions and be more efficient in their daily work
- Participate in the launch of new Quality projects by providing the necessary data for the launch
- Understand how to improve the customer and vendor experience through data to actively participate in the Quality project roadmap
- Actively participate in the weekly review of the department's performance
YOU ARE IN THE RIGHT PLACE IF: ⭐
- You're studying a program related to Business & you're looking for a gap year / end of study internship
- You want to live the unique experience of a fast-growing startup with an international scope
- You have a solid foundation in data analysis: Excel, SQL, Tableau (or other dataviz software) have no secrets for you(e)If you have knowledge of Python, even better!
- You are a good communicator and you like to turn complex data into accessible information to everyone
- You know how to be autonomous and you know how to adapt to many stakeholders with various different jobs
- You like to do concrete things and get your hands dirty
- You are a fantastic team player, who is great to work with
- English is a no brainer for you
WHY SHOULD YOU JOIN US ? ✌🏼
Back Market can offer you the opportunity to gain invaluable experience in a scale up environment where everyday you can make a difference.
With endless learning and growth opportunities, at the end of your internship you will be autonomous and ready to launch your career.
We pride ourselves on having a supportive and open environment to help nurture and develop the skills needed for personal growth.
Be prepared to have a lot of fun, we are an international, fast paced, open minded and friendly environment.
Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.