Business Analyst

Trainline is the leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide.  Via our highly rated website and mobile app, people can seamlessly search, book and manage their journeys all in one place(e)We bring together millions of routes, fares and journey times from 270+ rail and coach carriers across 45 countries.  We offer our customers the best price for their journey and smart, real time travel information on the go.  Our aim is to make rail and coach travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices.

 

Over half of our staff are technologists who are making an impact on how people travel through the use of high-quality software.

At Trainline we have a modern and scalable tech platform that is built for volume and feature growth(e)Our mission is to find the perfect journey for our customer, and to do it in a fast, intuitive, reliable, and economic way(e)In a highly dynamic industry and with the ever-changing needs of our users, we must be ready to act, test, and measure quickly, in a way that only extensive and focused use of technology can enable us to(e)We have the power to revolutionise our customers’ travel experience through technology innovation.

· 20+ engineering teams

· 400+ software engineers  

· 40+ daily Production deployments

· 600 services

· 96m+ monthly visits

As a Business Analyst at Trainline, you will...🚄

· Take ownership of the requirements gathering process, proposing solutions + guiding their implementation through the development and commissioning phases

· Work closely with product + design to evolve existing proposition with new features

· Learn and share knowledge of international rail with internal stakeholders

· Interview customers, workshop with product stakeholders, run discoveries and produce a suitable set of stories that can be refined to provide context for the development team

· Take ownership of the Agile scrum ceremonies and facilitate daily stand-up, planning and retrospectives

We'd love to hear from you if you...🔍

· Can demonstrate your ability to determine requirements and evolve them into actionable work for teams

· Have participated in customer focused projects, working with CX and design teams

· Have full confidence in Agile/Lean approaches and can define minimum viable units of delivery

· Have experience working in a technically complex environment (preferably working with integration environment with many 3rd party APIs)

· Are highly commercial and customer-focused

You will be working in a high performing and collaborative multi-cultural team(e)We have over 42 nationalities across our 5 offices in London, Paris, Edinburgh, Barcelona and Milan who work closely together. 

We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.

We've always paid special attention to flexible working as we value a strong work/life balance(e)The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams.

We prioritise the focus on being one team over elevating the heroics of an individual, for us the true heroes are those who are excellent at nurturing, coaching and generous in sharing their knowledge with others.

Everything that we do takes into account the morale of every member of our team, their opportunities for growth and for participation in exciting challenges.

We have a mentoring community that is constantly growing, we provide people with mentors or buddies from various teams.

We hire awesome people capable of making smart decisions - empowerment is a great enabler of agility(e)It is within a supportive team that you will feel the strength to thrive and try new things knowing that everyone will be there for you along the way.