Associate Product Manager - Paris or Remote

About the role 

We are looking for an Associate Product Manager to join the Product Success team(e)In this role, you will centrally own the bug and technical questions process(e)As a Product Manager in Product Success, you act as the central conduit between various Product Development tribes and the wider organisation(e)You will create transparency and alignment on bugs and questions as well as product documentation to support efficient product development in FREE NOW(e)Our ideal candidate has worked in a Product Support, Quality Assurance or Product Specialist role.

In order to succeed in this role, you will need to have an in-depth understanding of how different products work, a fundamental understanding of product and technology processes, a background in investigating and troubleshooting issues and excellent communication skills.

Your Role

• Promote Product knowledge and serve as the team's subject matter expert for the entire suite of features across various Products and Back offices. 
• You will investigate and triage bug reports, ensuring a comprehensive assessment and impact analysis for issues.
• You will contribute to improving our products by aggregating and understanding product feedback and enhancements needed from growing issues. 
• Facilitate communication and sharing of data between cross-functional Product teams to drive efficiency and product growth
• Provide detailed analysis to inform key product development teams about decisions making for growing issues. 
• Influence innovation across the Product Success team and identify opportunities for simplicity and scalability.
• You will aid and develop internal processes to ensure the optimisation of products within Free Now. 

Your Profile

• Have comparable experience in a Product facing role.
• Ability to diagnose and troubleshoot technical issues.
• A solid understanding of Product and best working practises to deliver results. 
• Familiar with using debugging tools and experience using logging tools such as Kibana.
• Analytical mindset and expertise in delivering data-driven solutions and insights. 
• Ability to work proactively and have a solution-focused approach to address issues and help drive results. 
• Strong team player, with an ability to connect people and teams to our company vision.
• Experience working on highly detailed and complex projects which require significant organisational skills.
• You are an excellent communicator and you are able to relay complex technical information to any reader. 

** legal entities: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland, Romania & Greece 

 Diversity and inclusion:

At FREE NOW, we commit to being an equal opportunity employer(e)We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age(e)We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work(e)Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

Move like you

At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are(e)We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month. 

Your wellness and work-life balance matters to us(e)We offer trust-based and flexible working hours as well as the option to work from home(e)In the office, you can enjoy our free drinks and daily fresh fruit(e)Do you like to be active? Take part in our subsidised gym membership(e)Bigger plans? Take a sabbatical leave and get out there!

Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.

Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.

More Benefits? 👏 Monthly mobility budget for FREE NOW rides, quarterly team events, relocation assistance for internationals, birthday-off, kudos and many more!

About FREE NOW:

FREE NOW is the Mobility Super App with the largest vehicle choice for consumers across Europe(e)More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app(e)FREE NOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

The German based company is backed by the BMW Group and Mercedes-Benz Mobility(e)In total, around 1,850 employees in more than 27 offices work for the services of FREE NOW, which is led by CEO Thomas Zimmermann.