Cette offre est lié au département Support
Who is Odaseva?
85M+ Salesforce users from industry leading companies such as Schneider Electric, Dropbox, Boston Scientific and Manulife trust Odaseva as the ultimate solution to securely and rapidly address challenges such as data privacy compliance automation, data protection and data operations on Salesforce.
Odaseva’s strategic focus and strong execution have led to remarkable success(e)The company has seen three consecutive years of 100% revenue growth, driven by its penetration of the enterprise market in North America and internationally.
It is the right moment to join us: At Odaseva you will have the opportunity to work with passionate and committed teams and make a positive impact on the growth of the company and its talents.
We currently span across Europe, APAC and the US, and we are scaling globally.
We’re seeking a Tier 2 Support Specialist to join our Super Awesome Paris-based Support team.
As a Tier 2 Support Specialist, you will provide world class service to our customers(e)You will engage customers on inquiries, technical issues, and suggestions(e)You will help provide a valuable and memorable experience.
Your Role
Respond to support tickets and inquiries through phone, e-mail, and live chat
Diligently work with customers by providing regular updates to tickets and open issues
Communicate closely with Support tier 1 and 3 to troubleshoot and resolve issues
Work with our Managed Backup Services team to implement, monitor, optimise our backup plans
Assist with QA regarding bugs and new features, consistently test functionality of the platform
Assist in managing the knowledge base to help clients find answers to frequently asked questions
Be passionate about making our customers happy
Be open to wearing multiple hats with a readiness to support all members of the Odaseva team
You will have the opportunity to work in an exciting ecosystem(e)If you want to become another important member of a fast growing team of experts, this is the job for you.
What you will bring:
3-5 years of experience resolving technical issues for clients in a support environment ideally for a SaaS company
Background in establishing and building lasting customer relationships and/or customer support experience
Ability to multitask between calls, emails and open cases to resolve issues
Comfortable presenting ideas internally and to client stakeholders
Excellent time and priority management skills
Full professional proficiency in English and French
Salesforce experience is a plus
We’re looking for someone who:
Has a strong passion to learn and develop their skill-set
Prides themselves on an exacting attention to detail
Thrives under tight deadlines
Autonomous and proactive
Is an excellent communicator
Is focused with a positive outlook
Has a strong sense of humour
Leads by example
Odaseva has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day(e)In our work together we seek to be smart, humble, hardworking and, above all, collaborative(e)If this sounds like a good fit for you, why not say hello?
You will love
?Pro-Equality, Pro-Diversity
?Human size team of smart and kind people, emulation not competition
?Professional environment: culture of excellence & casual style
?Make an impact and grow
?Company at the forefront of Data & Cloud innovation
?Truly international with offices in Paris, San Francisco and Sydney
?Competitive package
?Flex office