About Showpad
At Showpad, we empower others to be at their best(e)As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions(e)We provide sales and marketing with the software and support they need to enable their teams, drive more revenue, and deliver incredible buying experiences.
Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco, and Wroclaw.
As an employer that understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve(e)We have been recognized as a top workplace by Built In Chicago, Built-In San Francisco, and Inc(e)Magazine, as a top 10 software company in the Inc(e)5000 Europe list, and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.
Please note, that although you can work remotely for Showpad, you must be based in one of the following countries: Belgium, United Kingdom, Germany, Poland, France or The Netherlands
How you’ll make a difference
To support our Product and Engineering strategy in our fast-growing SaaS company, we are looking for a Self Service Specialist who can drive our technical documentation to a new level(e)The goal is to create content to help customers and colleagues understand the more technical side of our Showpad product(e)You help them to get the most out of using our API, SDK, and HTML apps by creating and documenting good practices.
You will be the driving force to make sure the developer documentation stays up to date(e)You stay in touch with our Product and Engineering teams and see where the documentation needs alignment with the demand of our customers.
Apart from being responsible for the technical side of documentation, the Self Service team will also look at you as their more technical skilled colleague(e)The team will rely on you for Help Center customizations to service our customers in the best way possible(e)In practice, this means you contribute with innovative solutions, like navigation improvements, based on HTML/CSS/JS and the Zendesk API.
Key responsibilities
Attributes we are looking for
must-have
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What you can expect from Showpad
We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated(e)We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves(e)Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.
Showpad’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer(e)All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
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