Cette offre est lié au département Customer success
Mots clés:
Lead
We are on a mission to liberate businesses and people to do their best work.
We are an ambitious, international team with more than 30 nationalities represented today(e)We believe that people do their best work when they’re given the freedom to thrive and grow(e)Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.
Founded in 2016 Spendesk today serves thousands of businesses in Europe and the US, and we recently raised a further €100m investment bringing our series C funding to over €200m and in the process becoming one of Europe’s latest Tech Unicorns(e)Our team of 350+ Spendeskers is spread across four offices in Paris, Berlin, London and San Francisco, alongside many teammates working remotely from various cities in Europe.
And we're growing fast(e)Come join us!
Our people are our #1 asset at Spendesk and the People team has a fundamental mission: create a 5-star employee experience and make the organisation the accelerator of the success of its people!
What will be your mission ?
Client satisfaction is in the heart of SPENDESK, defining the adequate processes, tools and people to interact with our customers, making them fully committed during their customer journey(e)As the Team Lead Onboarding for the French Market, your mission is to actively contribute in building the best-in-class implementation paths for our customers making sure they reach their success criteria the fastest and most seamless way possible.
What will you be doing ?
- Organize and set the processes of Handover with Sales and Onboarding
- Management
- Job description - TL OM 2
- Build the adequate and scalable organisation for the onboarding team
- Choose and implement the tools in order to scale the business for the coming
- years
- Deliver trust and value for all our customers in their segmented customer
- journey.
- Make your team building business cases which will continue echo to our market
- brand awareness.
- Overachieved your KPIs
Are you ?
- Passionate about building best-in-class onboarding paths ?
- A person of integrity and strong work ethics ;
- Curious by nature and a creative problem-solver who looks at problems from
- every angle and explores around corners before landing on the path forward:
- you quickly understand the different issues at stake and show initiative to avoid
- getting stuck;
- Growth-minded with high level of energy and positivity ;
- A leader leading by example?
What do you need to have ?
- 2 to 5 years of experience in Onboarding Management team
- Strong attention to details and high level of operational execution;
- Strong leader in aligning extend organisation in making Customer satisfaction a
- pillar
- Outstanding capacity to communicate and influence other teams and
- stakeholders in a fast-paced environment.
What’s in it for you ?
- Working for an hyper-growth company:
- Ambitious goals, autonomy, training and coaching;
- Job description - TL OM 3
- Numerous learning and career development opportunities;
- Freedom to build top-class Strategic Partnership programs;
- Opportunity to work and grow with the most amazing people in the industry;
- Competitive compensation package with equity (everyone is an owner of the
- company!)
- Flexible and remote-friendly work environment
- The best equipment for your needs (Macbook Pro, secondary screen, ...)
- Internal social events (hackathon, company-wide parties, offsite, ...)
- A purple Spendesk card (for your work purchases)!
- Brand-new offices in the heart of Paris, Hamburg, Berlin and London
- And more!
As we are an international team, please submit your application and CV in English(e)
Benefits:
- Exciting time to join Spendesk in terms of growth and opportunities
- Competitive compensation package with equity (everyone is an owner of the company!)
- Flexible and remote-friendly work environment
- The best equipment for your needs (Macbook Pro, secondary screen, ...)
- Internal social events (hackathon, company-wide parties, offsite, ...)
- Brand-new offices in the heart of Paris, Berlin & London
- A purple Spendesk card (for your work purchases)!
- And more!
What you can expect from the process:
1(e)A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have
2(e)A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit
3(e)A final video call with the Hiring Manager, Head-Of, or C-Level (CEO included) to review any remaining questions