Cette offre est lié au département User care
Mots clés:
Project manager
Support
We are on a mission to liberate businesses and people to do their best work.
We are an ambitious, international team with more than 30 nationalities represented today(e)We believe that people do their best work when they’re given the freedom to thrive and grow(e)Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.
Founded in 2016 Spendesk today serves thousands of businesses in Europe and the US, and we recently raised a further €100m investment bringing our series C funding to over €200m and in the process becoming one of Europe’s latest Tech Unicorns(e)Our team of 350+ Spendeskers is spread across four offices in Paris, Berlin, London and San Francisco, alongside many teammates working remotely from various cities in Europe.
And we're growing fast(e)Come join us!
As part of the Customer Care Department, you will be participating in driving the User Care team transformation within our SMB European customers (mainly ?? ?? ??)(e)Today, this team is responsible for helping & supporting customers anytime they encounter an issue with our product, we are in charge of driving customer education as well as satisfaction.
You will be part of the Care team, reporting to the Support Quality Manager and provide continuous and regular monitoring to the Care department team ensuring a high level of quality regarding the service provided (training, quality checks, ...), our internal processes and tools, the reporting, and the communication.
Key responsibilities
- Assist and support the Support Quality Manager in monitoring the quality of service
- Successfully contribute to delivering projects with high-quality deliverables, meeting deadlines, and working within project estimates.
- Plan and facilitate meetings successfully, ensuring objectives are met and documented as required (specification, roadmap, requirements, etc...)
- Prepare and coordinate the meeting notes and make sure the regular updates are provided by the different stakeholders
- Support improvement of methodologies, processes, and tools
- Identify the risks and opportunities based on the data analysis from our reporting tools
What we are looking for
- Great Communicator: You have excellent verbal and written communication skills in English & French
- Customer-Centric: You make sure the customer care is at the center of our organization and the voice of our customers heard and understood
- Empathetic: You are passionate, and patient in order to provide a fantastic experience to your customers
- You are organized with excellent coordination skills
- You’re a pro when it comes to efficiently multitasking and solving issues in a fast-paced environment
- Student in the final year of business or engineering school
- First experience working in Project Management or Operations is a strong advantage
As we are an international team, please submit your application and CV in English(e)
Benefits:
- Exciting time to join Spendesk in terms of growth and opportunities
- Competitive compensation package with equity (everyone is an owner of the company!)
- Flexible and remote-friendly work environment
- The best equipment for your needs (Macbook Pro, secondary screen, ...)
- Internal social events (hackathon, company-wide parties, offsite, ...)
- Brand-new offices in the heart of Paris, Berlin & London
- A purple Spendesk card (for your work purchases)!
- And more!
What you can expect from the process:
1(e)A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have
2(e)A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit
3(e)A final video call with the Hiring Manager, Head-Of, or C-Level (CEO included) to review any remaining questions