Talend recrute un(e)

Senior Support Escalation Engineer

CDI • Nantes, France

Cette offre est lié au département Customer support


WHO WE ARE:

Talend, a leader in data integration and data integrity, is changing the way the world makes decisions.

Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information(e)This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all. 

Over 6,500 customers have chosen Talend to run their businesses on healthy data(e)Talend is consistently recognized as a leader in its field by Forrester and Gartner.
 
We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity(e)Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.


As a Senior Support Escalation Engineer you will represent Talend and communicate with customers via telephone or emails to resolve issues escalated from Support Team. 

The Senior Support Escalation Engineer will need to:

  • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
  • Demonstrate strong interpersonal and communication skills, while working with customers or internal team
  • Exhibit leadership through personal responsibility, accountability and teamwork.
  • Manage crisis situations that may involve technically challenging
  • Have a strong background using trace analysis, debugging, source code to find workarounds and reproduce product issues for our R&D team
  • Maintain strong working knowledge of released products, take ownership for product improvement, and participate in BETA programs.
  • Share knowledge with other engineers and develop customer solutions efficiently.
  • Earn certifications on Talend product and Cloud provider

Skills and qualifications:

  • Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
  • Understanding of client/server, networking, and Internet technologies fundamentals
  • Programming (Object Oriented Programming) and scripting Skills(e)Java with hibernate is a plus or any other oriented programming language
  • Good knowledge of web service concept and familiar with SOAP, REST, WSDL, XML and XSD and modeling framework(e)An SOA/ESB’s experience (Enterprise Service Bus) is a plus.
  • General knowledge of the database market involving RDBMS, Hadoop, NoSQL, etc
  • Good knowledge with Operating System like Unix/Linux, Mac and windows(e)Be able to do a strong debugging and testing on these OS.
  • Experience with JIRA or Salesforce is a plus
#LI-IW1
#LI-REMOTE 

AND NOW, A LITTLE ABOUT US:

Talend has received some pretty impressive accolades along the way:

- CEO named a 2020 Top Diverse Leader by the National Diversity Council
- 5th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 2020
- 3rd consecutive year named as a Leader for Data Quality Solutions in Gartner Magic Quadrant 2020
- Recognized as a Challenger for Enterprise Integration Platform as a Service (iPaaS) in Gartner Magic Quadrant 2020
- "2018 Best  Public Cloud Computing Companies To Work For" by Glassdoor
- Named Leader in The Forrester Wave™: Enterprise Data Fabric
- Ranked in the DBTA “100 Companies that Matter Most in Data”
- Listed in the CRN Big Data 100 Companies
 
We are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.
 


As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members(e)We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool(e)We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity(e)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment(e)Please contact us via email to request an accommodation at accommodation@talend.com(e)We appreciate your interest in Talend.


Notice to Recruiters and Staffing Agencies
Talend SAS and its affiliates ("Talend") have an internal recruiting, or talent acquisition, department (“TA”)(e)Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency")(e)Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates(e)To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate(e)Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend's resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.

Agency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee(e)No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies(e)Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer.

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