Senior Researcher, UX

About Showpad

At Showpad, we empower others to be at their best(e)As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions(e)We provide sales and marketing with the software and support they need to enable their teams, drive more revenue, and deliver incredible buying experiences. 

Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco, and Wroclaw.

As an employer that understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve(e)We have been recognized as a top workplace by Built In Chicago, Built-In San Francisco, and Inc(e)Magazine,  as a top 10 software company in the Inc(e)5000 Europe list, and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.

Please note, that although you can work remotely for Showpad, you must be based in one of the following countries:  Belgium, United Kingdom, Germany, Poland, France or The Netherlands

About the position

As a UX researcher you are a design professional working at the cross-road of user needs, business requirements, and technology limitations - your day-to-day job requires a good understanding of UX research methods and ability to apply research insights in collaboration with product designers and product managers(e)You enjoy complex research challenges, concepts and validating ideas with customer research, testing prototypes, and iterating to optimize our design solution(e)You will be working both on product strategy research and day to day usability testing and discovery phase

You care about user needs, behaviors, habits, motivations, pain points, jobs to be done and processes to deliver clear insights and deepen our understanding of user paths, red routes to meet customer expectations(e)You are thriving in a fast-paced agile environment where research is part of every scrum sprint and core of design work(e)You can choose your own tools and methods to deliver real value in a way that makes sense for you and for product design team

You exhibit systemic thinking about all of our projects — considering how an isolated piece may impact a larger system, or defining a system that can be used by other researchers and designers(e)You consider how your work fits within the whole user experience.

Key responsibilities a UX Researcher at Showpad

• Deliver insights and recommendations based on agile UX/product research to ideate on solutions that measurably improve the core workflows of our target users
• Create personas, customer journey, user flows, mental models and use other methods to analyse and present your research findings
• Develop metrics to track important goals and improve general user experience in Showpad
• Produce research artefacts for both formative and evaluative studies
• Organize workshops, research sessions and collabs to foster a collaborative environment; work closely with designers, product managers and engineers to build the best possible experience for our users
• Evangelize UX research in organization

Skills and Qualifications we are looking for

• At least 3 – 5 years of experience in a related position, experience in UX/product   research, both qualitative and quantitative methods
• Ability to mentor and guide the team
• Experience in qualitative data modelling and creating lean UX deliverables 
• Exceptional portfolio featuring examples of shipped UX research/UX design work work
• Expertise in conducting IDIs, surveys, RITE usability testing, card sorting, co-design sessions and workshops
• Proficiency in working with prototyping tools/functional and clickable prototypes
• Effective time and project management skills
• Experience in SAAS or web/product analytics is a plus
• Energy, passion, and a healthy sense of humor
• Willingness to travel occasionally to Europe (Belgium or London, once or twice per quarter) and be flexible and able to collaborate effectively in a distributed global team with sufficient hours of overlap and keeping the 6-7 hour time zone difference in mind.
• Experience with ResearchOps is a plus
• Flexible and able to have sufficient hours of overlap in order to collaborate effectively in a distributed team.

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated(e)We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves(e)Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer(e)All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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