Cette offre est lié au département Implementation - recurring
Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier(e)
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
This role sits in our Professional Services organisation(e)The Implementation Team is a post-sales team responsible for ensuring that Sprinklr customers are onboarded onto the Sprinklr software platform both efficiently and effectively so they can realise value from their investment(e)It is a project based role, taking customers through the four phases of implementation (plan, build, educate, empower)(e)You’ll work with customers new to Sprinklr as well as existing customers who are upgrading their platform version or introducing new capabilities.
To be successful in this role you should have strong business change management consulting experience, enjoy being customer-facing, be very technically confident and have a background in front end software configuration and/or system administration.
What you’ll do:
- Work as part of a cross-functional team (Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success) to deploy the Sprinklr platform.
- Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go Live support
- PLAN: Through a series of discovery workshops you will establish success criteria for the software implementation project then document the functional platform requirements(e)You’ll consult with both customer stakeholders and your Sprinklr colleagues to make recommendations for people, processes and technology changes.
- BUILD: Working from the basic Sprinklr core platform, you will customise the frontend configuration to meet the customer’s use cases then complete QA and UAT to ensure functional performance.
- EDUCATE: You will lead end user and system administrator platform training to teach correct platform usage, remotely or in-person(e)You will also create supporting documentation including user guides and process diagrams.
- EMPOWER: After Go Live you will monitor platform adoption, answer questions from end users, and ensure that the implementation project’s success criteria has been met.
- Align with Project Managers across multiple simultaneous projects to effectively communicate with relevant stakeholders and meet project delivery timelines
- Connect with Product Owners and/or Developer Engineers to troubleshoot complex platform use cases
- Transition completed projects to a Customer Success Manager, documenting and communicating all key project information and future possibilities
- Assist the Services Managers with project definition and scoping for prospective customers
Who You Are & What Makes You Qualified
Must have:
- Fluent in both French and English; written and verbal
- Solid experience in enterprise software deployment management and/or implementation
- Technical background with frontend configuration experience
- Experience facilitating and presenting live workshops and/or platform training
- Ability to work both independently and as a member of a team
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously
- Passion for solving challenges and a commitment to customer delight
- Knowledge of and passion for Customer Experience Management (CXM)
- Knowledge of social media platforms, especially Twitter, Facebook, YouTube and Instagram
- Willingness to travel within the EMEA region for key meetings
Nice to have:
- Experience implementing or system administrating Care, Research, Sales, Marketing and/or Advertising related SaaS platforms
- Experience using the Sprinklr platform (or one of our CXM competitors)
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter(e)At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care(e)For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier(e)Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation(e)Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world(e)At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing(e)We empower each Sprinklrite in the journey toward achieving their personal and professional best(e)For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace(e)We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others(e)We value and celebrate diversity and fervently believe every employee matters and should be respected and heard(e)We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer(e)We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status(e)See also Sprinklr’s EEO Policy and EEO is the Law(e)If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you(e)If you have additional questions, please contact accommodations@sprinklr.com.