Gitlab recrute un(e)

Scale, Technical Account Manager

CDI • France

Cette offre est lié au département Customer success

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently(e)We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

The Technical Account Management (TAM) team focuses on the themes of align, enable, and expand(e)We align with customers' desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. TAM handbook.


  • Develop and deliver scale programs to drive product adoption, expansion, and customer engagement through webinars, digital content, and cohort engagement approaches (e.g., workshops, office hours, etc.)
  • Collaborate across a number of other teams to drive effective customer programs (digital editor, TAM team, digital campaign manager, marketing, growth)
  • Understand the nuances of digital relationships and automated engagements and architects positive customer experiences to ensure the customer feels valued while obtaining value from the GitLab platform
  • Utilize automation and digital engagements, isolating some customers for reach-outs based on product usage data insights coupled with the customer's point in their lifecycle
  • Create blanket contact campaigns of monthly or quarterly e-newsletters, data triggered email campaigns, on-demand training and guidance
  • Drive feature adoption through targeted on-going training of customers via webinars and campaigns
  • Leverage engagement and digital metrics to create and improve enablement content in alignment with customer journey
  • Analyze product usage data to determine prioritization of customer reach-outs and activities
  • Create fun and engaging training resources that scale
  • Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes
  • Work with CS and sales leadership on creating and executing upon scalable save plays for at-risk customers
  • Organize product-centric office hours where customers can troubleshoot with a technical representative


  • Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
  • Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
  • Understanding of Git and typical branching strategies
  • Knowledge of software development lifecycle and development pipeline
  • Understanding of continuous integration, continuous deployment, DevSecOps

Hiring Process

  • Candidates for this position can expect the hiring process to follow the order below(e)Please keep in mind that candidates can be declined from the position at any stage of the process(e)To learn more about someone who may be conducting the interview, find their job title on our team page.

    Recruiter Screening

    Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.

    Written Assessment

    The assessment is a written questionnaire, completed and submitted prior to interviews with members of the Technical Account Manager team(e)The Recruiter working with the candidate will provide the written assessment following a successful recruiter screening interview.

    Hiring Manager Interview

    The hiring manager interview is the first of the interviews with the Technical Account Manager team(e)This interview is with the manager of the team the candidate is applying to join(e)It is a 30 minute interview.

    Peer Interview

    The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join(e)Peer interviewers are selected by the hiring manager(e)This is a 30 minute interview.

    Panel Interview

    The panel interview consists of several members of the Technical Account Manager team(e)It typically includes the hiring manager and two other team members(e)This is a 60 minute interview, with the following format:

    • Live demonstration based on the guidance provided ahead of the interview by the recruiter
    • General discussion and questions from the panel

Country Hiring Guidelines: GitLab hires new team members in countries around the world(e)All of our roles are remote, however some roles may carry specific location-based eligibility requirements(e)Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer(e)GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law(e)GitLab will not tolerate discrimination or harassment based on any of these characteristics(e)See also GitLab’s EEO Policy and EEO is the Law(e)If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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