Cette offre est lié au département Data science and analytics
TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits and present in 22+ countries around the globe.
TheFork connects restaurants and diners(e)Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.
From the restaurants’ side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.
You will be joining our Global Sales & Operations team
Overall, the Global Sales & Operations team is in charge of continuously optimizing our operations, tools and processes while increasing both internal and external customer satisfaction.
You will join an agile and dynamic team, in a fast moving “scale-up” environment.
What will you do?
You will play a key role in the team by providing business insights that will help drive continuous improvement and consistency of our Sales & Service operations across geographies and teams.
You will take part to strategic / large-scale projects to ensure their success and maximize business impact:
- Build and maintain our Sales modelization (Acquisition, Churn, ARR,...) in collaboration with local sales organizations to help them pilot their activity and monitor the impact of business initiatives
- Conduct ad hoc quantitative and qualitative analysis to gain deeper insights into our Sales and Service performance to support continuous improvement
- Closely work with our Data & Salesforce teams to develop and automate performance monitoring
- Own and coordinate Weekly and Monthly Sales Performance review process to help local managers pilot their teams based on past data, benchmarks and forecasts
- Act as a key liaison/partner between the Sales, Operations and Finance teams to ensure accurate budget planning and monitoring
- Own monitoring of main company KPIs such as Customer Acquisition Costs and LifeTime Value
- Lead ad hoc analysis to support decision making (eg(e)Pricing changes,Costs containment, Investment prioritization...)
Who you are?
- Master's Degree in Engineering or Business Administration
- 3-5 years experience in consulting or project management in a fast-paced and international environment (ideally on business strategy, sales, operational excellence or performance steering)
- 2-3 years experience in Sales organization
- Previous experience of Business Modelling, target setting and/or compensation related topics
- Experience presenting to C-Suite roles and understand expectations
- Problem solver, process oriented, ability to foster team spirit and performance
- Excellent organization & time management
- Data lover and excellent excel skills
- Excellent communication skills, curious and able to adapt in a fast moving environment
- Humble and eager to learn
- Fluent in spoken and written English
- Business proficiency in Spanish, French or Italian would be a plus
The candidate will be preferably based in Barcelona however other European TheFork offices are welcome as well (France, Italy, UK, Germany, Austria, etc.)
What we offer:
- Permanent contract
- Competitive fixed salary, bonus and equity
- Lunch vouchers
- International working environment
- Compensation for practicing sports in any gym in Paris
- Interesting discount in private health insurance
- Dining and leisure area + terrace
- Coffee point on each floor with coffee and tea for free
- Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)