Cette offre est lié au département Core
Mots clés:
Selenium
Engineering
Gorgias helps e-commerce companies deliver excellent customer service at scale(e)We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify,BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info(e)Combining all this data in a single application makes customer service more efficient and just better(e)Another fortunate side-effect is that some requests are completely automated using machine learning(e)? + ? = ❤️
We've been around since 2015, and we're serving over 7000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants(e)?
This position is either fully remote (European timezones) or onsite at our Paris office(e)We have a relocation package in place if needed(e)
About the team
- The team is responsible for maintaining the core features of the product, the web browser application, mobile application, and the APIs used by the two and our customers.
- Your work will have a direct impact on our customers, empowering them to deliver a better support experience to their own clients. Be that through the optimizations we do on the app by making things smoother and faster or through the constant flow of new functionalities to meet our customer needs.
- The team is currently composed of 4 Front-End Engineers, 2 Full-Stack Engineers, 1 Back-Engineer, 1 Tech Lead, and the Engineering Manager.
What You'll Do
- Analyze
- Design
- Execute
- Manage
Verify that the requirements of the feature are met from a completeness and consistency point of view(e)Any corner cases not covered by the specifications or possible roadblocks of implementation should be highlighted ASAP either on the linear issues or to the ones responsible for creating them(e)They should also cover load testing and performance to identify possible weak points in the helpdesk so as we scale to cover more and more clients, we can be confident in the performance of the tool we provide them with.
Create the necessary set of tests based on requirements and plan any configurations that are necessary for testing(e)This can mean anything from creating test cases to planning out how the automation framework will look and work within our helpdesk(e)By leveraging their QA Engineer skills, an automation framework should be built and kept up to date with tests that cover a wide array of crucial flows within the app to signal any new bugs found across it.
Perform the prepared automated tests from the previous step(e)Describe and document any found bugs by specifying the steps to reproduce.
Plans and monitors the necessary work so that the deadlines that were set according to the schedule are met(e)The QA should always have in mind the necessary time they need to implement and run all necessary tests and keep the stakeholders informed(e)This means that they should raise their hand asap as soon as they have the smallest of concerns that we risk not having enough testing time according to our deadlines.
Who You Are
- 4+ years of experience of QA Automation
- Experience in Cucumber, Gherkin, and Selenium WebDriver
- Github, Jenkins or any other tools where you integrated your tests in the CI/CD pipeline
- Nice to have: Experience building an automation framework from scratch
Interviewing Process
- Meet Mihaela, our Tech Recruiter, for an introductory call in which you get to know more about Gorgias and the position and we get to learn more about you.
- Meet Bogdan, your engineering manager(e)Together you'll discuss regarding culture fit and technical background.
- Coding challenge where you'll be asked to prepare a PoC automation framework on our helpdesk.
- Meet Alex, CTO and co-founder at Gorgias(e)This is a good time to ask difficult questions and see if we are a good match for you!
Perks & Benefits
- ?Competitive salary & equity (90th percentile of the market worldwide): The salary range will vary from €55k to €89k(e)The range depends on the cost of living (example: Bucharest, Romania vs(e)Paris, France) and your experience (from L2 "Software Engineer II" to L4 "Senior Software Engineer")(e)?Stay tuned for our upcoming Public Salary Calculator to help you generate offers before entering our process.
- ? 5 weeks of vacation
- ?Paid parental leave
- ?Latest MacBook Pro or equivalent
- ?Complimentary private health insurance (we use Alan)
- ?50% of public transportation reimbursed (Vélib, Navigo, etc.)
- ?Personal credit card to buy lunches during the week (we use Swile)
- ?Get up to $700 to set up your workstation at home (working from home should feel breezy)
- ?Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
- ? Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)
Engineering Team Culture
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
You should join us if you want to ship stuff fast without sacrificing quality(e)We've put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership(e)People make mistakes(e)We learn from them to avoid them in the future(e)We cannot achieve excellence if there are no bumps in the road.
Why join us?
? We're among the fastest-growing startups in the eCommerce ecosystem
? We've built an extremely efficient go-to-market engine
? Work with a talented team you'll learn a lot from
? Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias..(e)?
• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• We went from 0 to 7000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Gorgias ensures equal employment opportunity without discrimination or
harassment based on race, color, religion, sex (including pregnancy,
childbirth or related medical conditions), sexual orientation, gender
identity or expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship status,
veteran status, or any other characteristic protected by law.