Product Growth / Customer Success (copy)

Gorgias helps e-commerce companies deliver excellent customer service at scale(e)We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify,BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info(e)Combining all this data in a single application makes customer service more efficient and just better(e)Another fortunate side-effect is that some requests are completely automated using machine learning(e)? + ? = ❤️

We've been around since 2015, and we're serving over 9000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020(e)We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants(e)?

Gorgias helps Ecommerce companies deliver excellent customer service at scale(e)Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with Ecommerce data such as purchase and delivery info.

Combining all this data in a single application makes customer service more efficient and just better(e)Another fortunate side-effect is that some requests are completely automated using ML(e)? + ? = ❤️

We've been around since 2015, and we're currently serving over 5000+ eCommerce businesses, including Steve Madden, Timbuk2, and Fjällräven(e)Is working with a real-world application that touches the lives of millions, your thing? Then yeah, Gorgias is for you.

We are building a Product Growth team to optimize retention by driving customer product usage and adoption(e)This team will be a part of the Success organization and will work closely with team leaders to create in-product experiments with the ultimate goal of creating an exceptional customer experience.

? Join a high growth tech startup at a crucial time, and with an unusually technical growth team

⚙️ Work at the core of our most valuable tool: our growth "machine" (that is discussed about at Growth conferences all over the world!)

? Join a company where automation, good & clean data are core beliefs shared by all

? We're among the fastest-growing startups in the eCommerce ecosystem

? We've built an extremely efficient go-to-market engine

? Work with a talented team you'll learn a lot from

? Join a company where automation, good & clean data are core beliefs shared by all

• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021

• We have a 4.5 rating on Glassdoor

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Our software stack: stackshare.io/gorgias

• Other positions: jobs.lever.co/gorgias

Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk

Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.