Cette offre est lié au département People ops
Mots clés:
Data
Gorgias helps e-commerce companies deliver excellent customer service at scale(e)We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify,BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info(e)Combining all this data in a single application makes customer service more efficient and just better(e)Another fortunate side-effect is that some requests are completely automated using machine learning(e)? + ? = ❤️
We've been around since 2015, and we're serving over 9000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020(e)We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants(e)?
About the Team
- Our team role is to make people grow at Gorgias: to grow as individuals - with great training and clear career paths - and grow as a team by hiring the best talents and by creating a great cohesion and a strong culture.
- In the People Team, we all work together on common projects but we're split into 3 sub-teams: the Recruiting team, People Experience team, Talent & Career Development team(e)As a People Analyst/Payroll Specialist, you'll be reporting to the People Experience Manager, Andrea(e)So far there is 14 of us in the People Ops team and we expect to be 16 by the end of the year! Here’s the video of the team!
- We're building a strong career path with the best training, coaching, and co-mentoring, as well as continuously evaluating benefits and compensation trends to make sure we keep up with the market.
What You'll Do
- You will address reporting and analytics requests(e)Automate reporting.
- You will compile highly polished analysis of department-level data on a cyclical and ongoing basis that facilitates easily digestible and actionable metrics/dashboards/trend analysis.
- You will work with the People Operations Manager on recognizing patterns, trends, and changing requirements to identify key opportunities to support not only strategic decisions for the People Ops team but also for other teams within Gorgias(e)Tailor insights on topics like hiring, development, and retention of talent, as well as any other areas.
- You will effectively communicate with cross-functional teams to deliver solutions in a timely manner.
- You will handle payroll operations for the US, France, Serbia, Australia, and Canada(e)You will work closely with the Finance team and the accountants to monitor payroll information data as well as automate payroll processes as needed and respond to employee inquiries regarding payroll issues or concerns.
- You will work hand in hand with the Finance team and Compliance Specialist to streamline other payment processes for contractors/consultants on ongoing contracts across different countries.
- Stay up to date with industry compensation trends and work with the People Operations Manager to make compensation updates when needed.
Who You Are
- You have a minimum of 4 years of professional working experience demonstrating excellent quantitative skills, concise communication, and balancing of multiple projects
- You have experience prioritizing requests and working with stakeholders across multiple diverse cross-functional areas.
- You have experience manipulating large data sets
- You have experience with Compensation analysis
- You have exceptional analytical and problem-solving skills
- You are proficient with HRIS Solutions and Statistical Analysis Programs
- You have experience with payroll or a similar field
- You have an amazing ability to develop and manage interpersonal relationships at all levels of the company
Nice to have
- Experience working with international payroll
- Startup experience
Company Perks & Benefits
- This position is open to full-remote from Europe or the US #LI-REMOTE
- ?Competitive salary & equity
- ? 5 weeks of vacation
- ?Paid parental leave (16 weeks)
- ?Latest MacBook Pro or equivalent
- ?Complimentary private health insurance (we use Alan)
- ?50% of public transportation reimbursed (Vélib, Navigo, etc.)
- ?Personal credit card to buy lunches during the week (we use Swile)
- ?Get up to $700 to set up your workstation at home (working from home should feel breezy)
- ?Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
- ? Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsite!)(e)Here is the photo album from our last company retreat in 2021, when we were a total of 129 people!)
The position's Interviewing Process
- Meet Alex from the recruitment team! This is a great time to understand the role and ask questions about the company(e)Here you will also learn if we are the right fit for you and vice-versa!
- Meet your manager, Andrea, People Operations Manager! Get to know each other and get all set up for success in this process.
- Do a take-home case study where we don't ask you to solve our problems, but we look for your creative insights(e)It's the perfect time to show off what you know.
- Meet your manager, Andrea, one more time and you will meet Adeline, the Head of People(e)They will review the case study with you, brainstorm or elaborate on key points, and get to know each other, of course(e)Here you will usually meet someone else from the People team as well.
- Meet one of the other members of the Leadership team(e)This could be any of the top-level C-execs or the founders(e)This is a good time to ask difficult questions and see if we are a good match for you!
Why join us?
? We're among the fastest-growing startups in the eCommerce ecosystem
? We've built an extremely efficient go-to-market engine
? Work with a talented team you'll learn a lot from
? Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias..(e)?
• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.5 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk
Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.