Manager of Customer Success Manager TheFork Pay

TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences(e)Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.
Thanks to TheFork (app/web), millions of diners can easily discover, book and pay the right restaurant at the right price, and thousands of restaurants owners benefits from our solutions to optimise reservation management, streamline operations and ultimately improve service and boost revenue.

What you will do: 

• Manage a team of multi-lingual remote. 
• Responsible for ambitious targets and their achievement within this team, such as adoption of features, engagement, etc.  Clearly communicate the value ofTheFork and its newest products and projects in order to help our restaurants' partners reach new goals
• Responsible for owning the reporting of key metrics regularly and seek improvement areas
• Ensures the team has the right tools and the best possible conditions to succeed through coaching, close monitoring and continuous feedback.  Suggesting and implementing improvements in the sales administration process
• Creates and grows a team from scratch, identifying best ways to launch and work on processes, motivate and train the team and build a high performance practic .
• Collaborates with key stakeholders from the different country teams in order to reach operational excellence and full collaboration 
• Generates ideas about new features or products using customer feedback.  Works with the wider payments team to provide feedback and be the voice of the customer for payment products.
• Strives to continuously improve and streamline activation and onboarding processes of the restaurants
• May represent the company in local business events.
• May be required to directly support major negotiations with clients.

Who you are:

• Min 3 to 5 years experience of managing  CS/ sales team(e)Ideally with a good knowledge of the hospitality industry.
• People-oriented leader, capable of inspiring and taking a target driven team to the next level
• Tenacious.
• Inquisitive and autonomous. 
• Good command of SalesForce, and Excel are a plus
• Excellent communication, persuasion, and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.  Ability to motivate, manage successes and frustrations
• Analytical mindset: you are comfortable working with numbers to drive insights and are excellent at making data-driven decisions. 
• Fluent in English, French/ Italian/ Spanish is a plus

What we offer

• Permanent contract
• Competitive fixed salary, bonus and equity
• Lunch vouchers
• International working environment
• Compensation for practicing sports in any gym 
• Health insurance fully covered by the company
• Dining and leisure area + terrace
• Coffee point on each floor with coffee and tea for free
• Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)