Cette offre est lié au département It ops
About BlaBlaCar
BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road(e)We offer long- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.
Today, our community counts over 100 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network(e)Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year(e)But it doesn’t stop here – our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.
We’re looking for people to join our journey – people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment(e)We offer a flexible workplace where we count on each other to take initiative(e)So join the ride – we can’t wait to see where it takes you.
Mission
Lead IT Support Expert's mission is to develop and implement strategies to successfully scale and improve IT support across the company(e)The Lead IT Support Expert is in charge of providing all the company teams members with world-class IT support during their journey at BlaBlaCar and enabling them to fulfill their mission with efficiency and productivity.
His/her role is to set up the best organization and operational mode and to develop technical knowledge and service management competencies of the IT support team members.
This role is key for the overall success of BlaBlaCar as it enables teams over several countries and locations (in offices or remote) to be fully operational and to focus on their business.
IT Support Lead works with contractors and apprentices to cover Level 1 and Level 2 support(e)She/He also works with the other members of the IT Ops team (Network and System engineers) for Levels 2 and 3, and with many teams in the company to support collaborators (Facilities, People, Security, other Operated Buses, and Corporate Services teams, etc…)
Your Responsibilities:
- Responsible for the strategy and the operations of IT Support.
- Ensure operational excellence and apply a world-class Service Management approach relying on best practices like ITIL and on documented and proven processes.
- Drive the IT Support performance by putting in place precise key indicators, sharing them, and analyzing them.
- Coordinate with team members across different locations (France, Ukraine, Poland, etc…).
- Initiate new opportunities to improve customer satisfaction and increase efficiency by automating processes and potential externalization.
- Assist the IT Operations Manager in the Software Contracts Management and in defining the vision of the IT Ops team
Scope:
- Management and support of all office hardware equipment (endpoints, meeting room equipment, network equipment, IoT devices, auditorium, mainly anything related to IT and connected to the office network, etc…)
- Managing and supporting company users' technical working environment (Laptops, Accessories).
- Support on Office softwares (GSuite, Slack, Microsoft Office 365, Atlassian products, …).
- IT Support tasks Automation (using Workato)
- Support on Security Software (Cloud-based IAM, Multi-factor authentication, MDM for Mac OS and Windows, Chrome management, Antivirus, …)
- Event management on company/team events
Your Qualifications:
- 4+ years of experience in IT Corporate Support, with a significant part in high-growth technology companies (start-up/scale-up) and fast-moving environments.
- Solid knowledge of Jira and management of this tool.
- Strong troubleshooting and problem-solving skills with the ability to communicate and collaborate with others parties and stakeholders.
- Automation Script development capacity and the possibility to automize Jira ticket flows (experience with a Workato will be a plus)
- Autonomy and ability to manage some IT Support projects
- Fluent in English and French
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
What we have to offer:
- 🌎 An international environment: over 35 nationalities across 7 countries: Brazil, France, Germany, Poland, Russia, Spain, and Ukraine.
- ⚖️ A flexible workplace: with our hybrid remote setup and family-friendly policies, we are masters of our own schedules and work-life balance, no questions asked.
- 💡 A culture of sharing: 360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, Q&A sessions with our leadership, shared company KPIs, ‘Fail, Learn, Succeed’ moments where we destigmatize and share moments of failure with others.
- 🚀 Innovation: Coding Nights to pitch ideas outside our roadmap and make dev’ dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, and access to top conferences across Europe.
- 🌱 Impact: building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices.
- 💜 People-first: wind down from work at our weekly breakfasts and afterworks, or show off your talent at our annual BlaBlaShow.
- 🧭 Shared company principles that guide us in our everyday decision-making and bring us closer to our goal(e)Find out more about our BlaBlaPrinciples.
Your Future Benefits:
- 🏡 Tailor-made remote policy: from 2 days per week to full remote* (to be discussed with the Talent Acquisition Manager during the first call).
- 💰 A fair and competitive salary package
- 🚀 Employee Stock Ownership plan
- 🎈 Holidays: 10 days off in addition to the legal 25 days
- 🌍 Relocation package and visa sponsorship to welcome you wherever you are currently based
- 👶 Parental policy
- 🎒 Trainings and career development programs
- 🚗 Free carpooling & 🚌 bus rides wherever whenever
Interested in joining the ride?
a 45-min video-call with Oleksii Hudz, one of our Talent Acquisition Managers to get to know you, understand your career expectations, and answer your questions.
a 60-min video-call with the IT Ops Manager.
a 60-min video-call with the IT support team member to assess your technical skills.
a 60-min video-call with Sébastien Labat, our VP of Engineering, Operated Buses & Corporate Services to help us ensure consistency across teams
Usually, our hiring process lasts on average 20-25 days and offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer(e)We celebrate diversity and are committed to creating an inclusive environment for all employees.
BlaBlaCar is an equal opportunity employer(e)We celebrate diversity and are committed to creating an inclusive environment for all employees.
Plus d'offres d'emploi chez Blablacar
Paris, France
• CDI