Datadome recrute un(e)

IT Support Specialist EN/FR

CDI • Paris, France

Cette offre est lié au département Sre

Mots clés:
Support

? DataDome is one of the fastest-growing tech startups in Paris(e)We offer a cutting edge technology that protects online businesses (websites and mobile applications) against advanced cyber attacks.

Based on AI & Machine Learning, our cybersecurity solution can detect & block the most sophisticated bot attacks, in real-time.

We’re proud to protect more than 10 000 domains worldwide, including TripAdvisor, The New-York Times, Carrefour, BlaBlaCar, Rakuten, Veepee, Adevinta.

Our offices in Paris, New-York & Singapour gather talents coming from 10 different nationalities(e)We all love our ideally located & modern offices, an accessible management team, offsite events and weekly team-building initiatives, a chill room that includes foosball, video games and a punching bag!

DataDome is #CustomerCentric, the solution is the leader on g2.com and 100% of our customers renew their subscription year after year.

Want to play your part in the war against bad bots? Join the team and become a Botbuster!

We operate at scale and handle over 1 000 billion events per day giving responses within 3ms (99p)(e)Currently, we are present in more than 25 data centers around the world, deployed using Docker.

Our infrastructure is deployed on AWS, Azure, Scaleway, Vultr, and GCP, using Docker, Ansible and Terraform, and monitored with Grafana and Prometheus.

This stack is currently handling 500k requests per second and manages more than 300 TB of data.

⭐ We’re looking for a seasoned IT Support Specialist w/m to join the team and support our fast growth! You want to improve your technical and IT Automation skills, and contribute to shape the future of DataDome.

? You will be more specifically in charge of:

  • Providing and supporting business initiatives related to hardware and software needs
    • Manage company processes for employee identities and MDM,
    • Manage company laptops (win / mac / linux) and mobile devices (Android/IOS) fleets,
    • Order hardware when necessary (capacity planning) in close collaboration with HR hiring plan,
    • Asses new needs to promote appropriate processes and quality gates.
  • Guaranteeing smooth onboarding for new joiners
    • Setup laptop following security policies,
    • Manage credentials and permissions lifecycle,
    • Provide onboarding training to employees.
  • Handling the frontline IT support, making sure all software and hardware issues are resolved in a timely manner with limited disruptions
    • Manage day-to-day requests,
    • Manage incident and request for change communications,
    • Inspect and diagnose hardware or software issues.
  • Maintaining IT documentation and knowledge base
    • Keep up to date the assets inventory,
    • Maintain & update the IT procedures knowledge base,
    • Contribute to self-learning knowledge base addressing common issues.

We are looking for someone with:

  • A friendly approach with problem solver mindset and patience,
  • Good Communication skills in English and French (written & spoken),
  • A good sense of priority management,
  • Analytical and diagnostic skills,
  • At least 0 to 3 years of experience in IT support,
  • Knowledge or willing to learn Mac / Windows 10-11 / Linux environments,
  • Knowledge or willing to learn systems, networking and hardware.

Bonus points

  • You have a good knowledge with Gsuite / Google Workspace,
  • You have a good knowledge of Office365 applications,
  • You have a good understanding of operating system windows / mac / linux,
  • You have a good knowledge of hardware, laptops and BIOS configurations.

By joining DataDome you will have access to:

  • A stimulating work environment with passionate individuals and a talented R&D team creating innovative solutions, making DataDome one of the strongest performers in the bot protection industry.
  • A multicultural and diverse team with almost 10 different nationalities in the office!
  • A joyful workplace with many events throughout the year : annual offsite, summer and Christmas parties; one thematic aperitif per month, breakfast every Friday morning...
  • Remote friendly work environment : Tailor made work from home policy and a joyful workplace located in Paris close to Opéra station!
  • A Swile card and Alan Healthcare

What are the next steps?

You x Talent Acquisition Manager : first interview and cultural fit

You x Manager: technical and cultural fit + Take-home technical challenge

You x Team: Presentation and review of your "technical proposal" with the team 

You x Member of the leadership team - Discussion about DataDome vision and "raison d'être" ?

NOW you really met everyone Welcome to DataDome :)

DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusiveness(e)We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

 

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