Veepee recrute un(e)
Human Resource Information System (HRIS) support manager
CDI • Saint-Denis
Cette offre est lié au département Hris
Mots clés:
Support
The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee(e)This coalescence marks a new chapter in its European history.
With Privalia, vente-exclusive, Designer & Friends, Zlotewyprzedaze, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018(e)Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.
Our 6000 employees have chosen a job at Veepee to spice up their daily lives! Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.
Are you eager to learn? Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly(e)Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centred journey.
Reporting to our HRIS director, you will lead our HRIS support team (7+ people) and be in charge of the quality of the treatment of user requests for all our HR tools (Workday mainly).
In close collaboration with the other HR teams (HR generalists, Recruitment, Talent, Admin, legal, etc(e)...) and the product teams, you will be responsible for ensuring the smooth running of support on a daily basis.
Overall, you will join an "HRIS & Transformation team" of 10+ people, dedicated to provide the best support to the whole group in term of HR tools and processes.
Team management
- Define and monitor individual and collective objectives
- Lead the team and engage employees on a daily basis
- Ensure the continuous training of the team
- Carry out the reporting of the activity
Quality service
- Ensure the management of level 1/2/3 in compliance with the SLA
- Assist the team on complex cases or escalations
- Report bugs to the technical teams and follow their resolution
- Maintain and optimize support tools and processes
- Identify and manage support improvement projects
- Ensure the maintenance of knowledge bases (FAQ, internal documentation...)
Communication
- Be the main internal contact for all support related issues
- Synchronize with HR teams and Tech teams to communicate with our users
- Communicate important information to the team (HR, business, tech, marketing...)
Monitoring
- Monitor the KPIs for the support activity (request volume L1, L2,L3, User satisfaction,...)
- Follow the news and internal projects that may impact the support or users
- Share monthly reporting and analyses with the Product, Training and Process owners teams
Your profile
- You have a proven track record in the HRIS support field.
- You are organized and methodical, with a strong sense of organization
- Dynamic and proactive, you know how to adapt to unexpected events
- Focused on customer satisfaction and resilient
- Solid experience in management and coordination of support teams
- Good understanding of the HR problematics, technical challenges of product development