Cette offre est lié au département Prog
Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility(e)Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
We’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups(e)In July of 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B(e)But we’re not stopping there.
To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years(e)Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
Your Role:
As Operations Manager, part of the R&D Program team, you will manage Program Managers to drive transversal projects involving different departments and various stakeholders(e)Your objectives will be focused on processes and organization to continuously make them better(e)You will work closely with Engineering Managers, PMs and our CTO in order to measure and continuously improve the R&D organization, from structure, processes and tools, to ensure fast, efficient and predictable delivery(e)You will be reporting to Emilie Albert, our Head of R&D Program.
What you will do :
People management:
- Manage Career development
- Build and drive hiring plan
- Drive planning and prioritization to ensure expectations achievements
- Identify KPIs/OKRs to monitor team activities
- Propose and follow Improvements process
Operations management:
- Work closely with the Support Department to set the best suitable organization (process, team orga, KPIs..) to finally increase customer satisfaction.
- Accelerate Data Driven strategy, to expose more and more verified KPIs to drive our operational -Product House activities.
- Audit our current environment (process & tools) seeking opportunities for improvements and/or to standardize & align our way to work
- Build the roadmap of R&D Operations identifying most impactful projects to work on
- Manage communication to promote the team, the projects and achievements
- Spread transversal project management culture
You will also be part of the Program team cockpit, in order to contribute as other Head of Program Manager to Program Team development and alignment.
What you will need to succeed:
- You have experience working for a SaaS company
- You have experience as project manager
- You have experience as people manager or you want to take the leap (you think you have what it takes)
- You adapt quickly in a changing environment and you always reconsider your methods
- You have excellent communication skills whatever the nature of your interlocutors
- You are comfortable leading transversal projects and align stakeholders on the same goal
- You're fluent in English (spoken, written)
- You want to be part of an amazing fast-growing & international company
- You have Work Hard and Play Hard spirit
Why you should join Contentsquare
- We’re humans first(e)We hire talented people and provide them with the trust, resources and flexibility to get the job done
- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
- We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup(e)That means a huge opportunity to make an immediate and lasting impact
- Our clients, partners and investors love our industry-leading product
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive(e)Here are some we’d like to highlight:
- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing allowance
- Home Office Allowance
- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We offer many benefits in various countries -- ask your recruiter for more information
Uniqueness is embedded in our DNA as one of our core values(e)We welcome everyone to apply.
Contentsquare is an equal opportunity employer(e)Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only(e)Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.