We continue to hire passionate people to join our mission of making security simple for millions of organizations and their people(e)Due to the ongoing public health crisis, our interview and onboarding processes will remain fully remote until further notice(e)At times like this, we're even more committed to providing you support and flexibility while you interview and onboard for your new job.
Dashlane is a web and mobile app that simplifies password management for people and businesses(e)We empower organizations to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere(e)A better digital future starts with secure access.
Our team in Paris, New York, and Lisbon is united by a strong sense of community and passion for improving the digital experience(e)Over 15 million users and 20,000 businesses in 180 countries use Dashlane for faster, simpler, and more secure internet.
Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team(e)As a Customer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations(e)You will ensure that the Customer Support Team Leads that report to you have everything they need to deliver a world-class Support experience to all Dashlane users in a simple, effective, and timely manner(e)You will also manage & coach the Product Support Specialist team/s that manages complex product changes/launches to completion, maintain feedback loop with Product & Engineering teams, and are responsible for technical content management.
Location:
This position’s location is flexible within France, and you can also opt to work in our Paris office.
At Dashlane, you will:
Requirements:
Our ideal candidate will also have:
Diversity, Equity, Inclusion, and Belonging at Dashlane:
As a truly international company—founded in Paris and split between Paris, New York, and Lisbon—Dashlane thrives off diverse perspectives(e)We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more(e)We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs.
Your interview experience:
To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane in this blog article written by our Talent team(e)Feel free to browse our blog to find more information about our product and how we work.