Cette offre est lié au département Community relations
Mots clés:
Customer Support
Support
About BlaBlaCar
BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road(e)We offer long- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.
Today, our community counts over 100 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network(e)Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year(e)But it doesn’t stop here – our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.
We’re looking for people to join our journey – people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment(e)We offer a flexible workplace where we count on each other to take initiative(e)So join the ride – we can’t wait to see where it takes you.
Your Mission:
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users(e)The Community Relations Team at BlaBlaCar is an international, multiple award-winning team that aims at providing assistance to our community and contributes to the great experience of our users(e)This ensures our members an enriching and trustworthy experience(e)
The Customer Support Team is answering questions and requests in different languages, 7 days a week(e)Our current vision and goal are to increase expertise within our internal team (social media, content, quality assurance…)(e)
Your Responsibilities:
- Leading and motivating the Customer Support Team India & Turkey, to reach a high standard of excellence in handling all of member related topics
- Monitoring your team performance and KPIs, identify problems and suggest possible solutions
- Supporting/Following the career path and development of your team members and accompany them in reaching their goals
- Ensuring a proper workforce and tasks planning to meet our service level, backlog management, enhanced productivity, member satisfaction, and quality in all the channels where we provide support
- Supporting hiring campaigns, working schedules creation, and vacation requests
- Providing insights for continuous process improvements, utilizing a data and solution-driven approach in a rapidly changing environment with a structured written and verbal communication
Your Qualifications :
- Previous experience required in managing/ supervising a team of 5+ employees (at least 1 year) in Call Center, Customer Support/ Experience and/or Community Relations departments
- Natural leadership qualities and the ability to create excitement in peers and subordinates
- Strong analytical, communication and organizational + planning skills
- Fluent English communication skills- written and spoken
- Advanced knowledge of MS Excel/ Google Sheets
- You have a sharp analytical skills along with results-driven and impact-oriented mindset
- A prior experience using the service as a driver and/or a passenger would be a plus
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
What we offer:
- 🌎 An international environment with over 45+ nationalities
- ⚖️ A hybrid, flexible workplace with family-friendly policies
- 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
- 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
- 🌱 A product and a workplace with a strong commitment to sustainability
- 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions
To know more, check out our 100 reasons to join BlaBlaCar!
Your Future Benefits:
- We offer benefits that have a positive impact on you and our society, just like our product!
- 🏠Full remote possible within your country of employment
- 💵Home office financial support for equipment
- 🚗Relocation package & visa support
- 📈Equity for all program
- 🌳Company events like the impact day & coding nights
- 💻Learning possibilities through trainings, mentoring, internal development programs, and events.
- 🚌Free carpooling and bus rides
- 👶1 month additional parental leave 100% paid
- 🌴25 vacation days per year (min.)
- Of course we also cover the basics like transportation, healthcare, meal plan, etc.
We are flexible - We adapt to your needs:
We are impactful - We shape our future together:
We care - We care about you and your needs:
Interested in joining the ride? To apply, please upload your CV in English(e)If your profile fits with the role, here’s what your hiring journey will look like:
- a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
- a 100% remote case study to evaluate your technical skills
- a 60-min interview with our Senior Customer Operations Manager , to discuss about your case study
- a 45-min video-call with our Community Operations Head to discuss about your experience and profile
*Usually, our hiring process lasts on average 30-45 days
BlaBlaCar is an equal opportunity employer(e)We celebrate diversity and are committed to creating an inclusive environment for all employees.