Customer Support Associate

At Choco, we’re striving to build a seamlessly connected global food system by 2030(e)One that enables food to move around the planet transparently, sustainably and without waste(e)Today, Choco provides a platform connecting restaurants and suppliers resulting in better communication, simplified logistics, and - here comes the big one - less food waste(e)If you’re looking for a challenging new opportunity and the chance to make a real-world impact, we’d love to hear from you.

The role & responsibilities

• Maximize efficiency for onboardings and boost conversion rates with your detail-orientation and focus
• Contribute to the clean set-up of user accounts all around the world through a ticket backlog with a variety of cases will allow you to and at the same time give you an insight into the interesting world of restaurants’ secret ingredients
• Be the master brain of our internal tools such as salesforce and admin data entry(e)While allowing each function to focus on growth, you will get insights into all aspects of our product and by giving feedback you will ensure that we not only grow externally but at the same time boost efficiency internally
• Work hand in hand with the rest of our operations teams: Sales, Account Management and also the Global Support Team whom you can learn from and 100% rely on.

Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is primarily an in-office position.

Who we’re looking for

• Strong communication internal & external(e)You communicate problems, system errors or other queries to your team and customers and you are comfortable on the phone able to adjust your tone to your audience.
• Tech savviness(e)Good Excel skills and data driven (mid-level)
• Meticulosity(e)Excellent attention to detail and like to solve problems
• Autonomy(e)You are a fast learner and have a can-do attitude and like to take ownership beyond the obvious.
• Structure(e)Highly organized and able to manage multiple priorities.

Want to learn more about #LifeatChoco? Take a look behind the scenes: bit.ly/3Hmmchd

About Choco

Founded in 2018, Choco is a young, fast-moving company.  What began as a Berlin-based startup has since expanded to a team of over 400 committed Chocorians working from Choco offices in the US, France, Belgium, Germany, Austria and Spain(e)Our ordering app is used by over 15,000 buyers (restaurants) and over 10,000 suppliers around the globe - bringing our annual order volume to an estimated 1 billion USD.

Just a year after our $63.7 million Series A funding round, we secured an additional $100 million in Series B funding(e)We’re backed by leading investors like Insight Partners, LeftLane Capital, Coatue Management, and Bessemer Venture Partners(e)In addition, we’re working alongside those who built companies like Google, Facebook, Amazon, Uber, and more. 

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Choco is an equal opportunity employer(e)We encourage people from all backgrounds to apply(e)We are committed to ensuring that our technology is made available and accessible to everyone(e)All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.