Customer Success Manager TheFork Pay Paris - TheFork

TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia(e)We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences(e)Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.
Thanks to TheFork (app/web), millions of diners can easily discover, book and pay the right restaurant at the right price, and thousands of restaurants owners benefits from our solutions to optimise reservation management, streamline operations and ultimately improve service and boost revenue.

Under the Manager of Customer Success Manager for TFP, you be the owner and responsible party for growing and maintaining the active TFPay customer base(e)There is no team management in this role.

What are your missions? 

• Activating and onboarding restaurants to the TFPay solution, to drive the adoption of contactless payments as well as other payments powered products with our customer base (including supporting KYC process, training and continuous contact with restaurants to show case value).
• Encourage continuous engagement with TFPay and payments powered products by TheFork. 
• Actively participate in resolution of payment issues and irritants when required
• Be the Voice of Customer for TFPay, generating an in-depth understanding of customer needs and articulating them to the Head of Customer Success  and Head of Payments

 Who are you?

• You are French native and you feel comfortable in English
• You have at least 2 years experience as a customer success or account manager in the sales department working on the BtoB side
• You are Customer oriented, you like people and like building rapport
• You are perseverant and patience 
• You are really pedagogue and you do have excellent communication skills
• You are positive, dynamic and energic 
• You are driven by results and the continuous improvement
• Having experience in foodtech environment is a plus
• You have already used a CRM ideally Salesforce

What we offer:

• Permanent contract
• Competitive fixed salary
• Ticket Restaurant
• International working environment
• Compensation for practicing sports
• Interesting health insurance offer
• Flexible Working Policy
• Dining and leisure area 
• Coffee point on each floor with coffee and tea for free
• Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)

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