Cette offre est lié au département Customer success management
Mots clés:
Customer Success
Customer Success Manager
Meero’s core mission is to empower photographers to focus on what they love: photography! We take care of the rest by relying on tech and AI(e)
Started in 2016, Meero is on a mission to make life easier for photographers and customers alike by bringing the top-name brands directly to image creators all the while expediting all of the tedious work(e)From its state-of-the-art image editing technology to our teams positioned around the world, Meero is helping creators do what they do best: create(e)
Meero is always looking to add fresh new talents in an already amazing team. Have a look if you needed more reasons to become a Meeronaut: https://bit.ly/2UDSXiJ
Checkout this new position:
As a key part of our Client Project Management team, you are responsible for the success of a portfolio of clients, by ensuring the qualitative delivery of their projects, and maintaining their business.
Collaborate on a day-to-day basis with your clients, making sure that they are satisfied with Meero, as their preferred photography provider. As the face of Meero and voice of your clients, you shall understand your clients’ needs and be able to translate them into actionable processes for our internal teams.
Internally, you are the main POC for all of your clients’(e)You will organize each project from start to finish. You will do so as the project manager, working closely with the delivery teams, to adapting the client’s needs into an actual roll-out plan, while taking into consideration the company’s internal processes and the contractual requirements.
WHAT YOU'LL DO
- Ensure the satisfaction and success of your clients’ portfolio Understand your clients’ needs, manage their expectations, and translate the requirements into actions and processes for the delivery teams.
- Coordinate the delivery teams internally to deliver your projects within the contract’s SLAs.
- Follow your projects’ KPIs and ensure operational performance.
- Meet revenue targets for your clients, prevent churn rate and prepare contract renewals.
- Work with other teams to improve and adapt tools and processes for your clients’ custom requests.
- Keep track of your clients’ forecasts and follow your projects’ P&L.
WHAT YOU'LL NEED
- You are organized and rigorous, with experience in client facing positions, in a B2B environment
- Good communication skills and ability to work with a team
- Ability to understand customer needs and translate them into processes
- Strong analytical thinking and problem-solving skills, having worked with a data analysis visualization tool is a plus (looker, tableau..)
- Experience with Customer Relationship Management (CRM) software such as, Salesforce
- Good knowledge of Google Sheets
- Ability to think on your toes, and work under pressure in a fast moving environment
- English fluency and French understanding are mandatory, other languages are a plus
RECRUITMENT PROCESS
- Interview with the vp Food & Travel
- Successive round of interviews with your future team members
- Interview with a member of our Talent Acquisition Team
- Welcome on board!
WORK @ MEERO
Dream big and do bigger - Dreaming big is step one, but we don’t stop there(e)By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities.
Make work play - Work should never be boring(e)Bold ideas and big laughs make everyday exciting, so we never get complacent(e)We are a family that loves each other, pushes each other, and laughs with each other.
Champion creators - Creatives are the architects of our visual world(e)We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure(e)We truly support one other, so we’re free to fall, but quick to get up and try again.
Give a shit - Success doesn’t happen by accident(e)We work with focus, determination, and pride towards our goals(e)We care deeply about each other, our clients, creatives, and our impact on the world.