About Lifen
⚕️ Digital technology has simplified everyone's daily life, whether in private life or in business(e)Yet its benefits within the healthcare system are still very low.
? That's where Lifen comes in(e)Since its creation in 2015, the company has been offering digital solutions that facilitate cooperation between actors in the healthcare system, providing healthcare professionals with simplified access to the data and innovations they need.
? We are a motivated team, passionate about enabling the entire healthcare ecosystem to care better, by caring together(e)Are you ready to join-in?
Lifen knows how to bring engineers and doctors to communicate together and relies on the real needs of healthcare professionals to give them access to the tools that are most relevant to them and that fit naturally into their daily routines.
We are growing and looking for our new talents! ??♀️??
Job description :
Within a passionate team, you will support our customers (healthcare professionals) in the daily use of our digital solution(e)You will have a major role in the customer retention strategy(e)The team is currently in charge of our 5000+ practitioners and our 100 healthcare institutions, which are expected to double in 2022(e)In this context and as a CSM, you intervene once the customer account has been signed by the commercial team and trained by the Onboarding team.
Responsibilities :
You will be our customers' key contact and will guarantee they are satisfied and they use our solution, through the following actions :
-Support and ensure your customer portfolio's satisfaction: through activity monitoring, regular phone follow-up to understand the uses and by providing support with customised advice in order to optimize the use of LIFEN(e)As customers also expect everyday efficiency, you will also be required to respond to incoming requests
-Stay up-to-date on product news through release notes and meetings with the Product and Tech teams(e)You will always be informed of the new versions and product creations that need to be communicated to customers, so that they are fully informed about novelties and are able to increase their use of our products
-Contribute to the general improvement of business processes through suggestions, ideas, tools, that will allow LIFEN teams as a whole to keep evolving and perfecting their skills
-Contribute to the accounts' commercial development via Up Sell and Cross Sell sales that will benefit our customers who are already integrated in LIFEN's ecosystem
Requirements :
-You have a first experience in customer success, customer relationship or advisory
-You are curious, responsive, comfortable with user interactions whether by email, chat or phone
-You have excellent writing and synthesis skills
-You have an appetite for new technologies
-You have an excellent team-spirit, you are a source of proposals and you show great polyvalence and autonomy-
Improving the healthcare world is a challenge that motivates you!
The icing on the cake !
-You have a knowledge of the healthcare industry
-You have a good command of software and web tools, CRM, tracking, etc
Caring together also means acting benevolently(e)Like the industry in which we operate, we foster diversity, inclusion and equity(e)We highlight your skills and know-how, and banish all forms of discrimination, whether sexual, religious or political.
(e)1 interview with the HR team
(e)1 manager interview
(e)1 interview with the Onboarding team
(e)Reference check