Cette offre est lié au département 3 - growth
Mots clés:
Customer Success Manager
Customer Success
Be a pioneer in modern communication using technologies 🚀
Ava started as a mobile and cloud-based deep-learning system that can uniquely daisy chain mobile devices' microphones to accurately live-transcribe any conversation(e)As users brought it in massé at work and school, the platform quickly added human curation through live professional transcribers, multiple languages, and web & desktop compatibility.
We are looking for an excellent Customer Success Manager to help us manage our company's growth and make people recognize Ava for its exceptional service.
#LI-Remote #LI-Hybrid
You'd be perfect for this role if:
- You have at least 3 years of experience in similar account management/customer success or support roles
- You can demonstrate having prevented key clients from churning and helped expand accounts through up-selling.
- You have very strong communication skills, and seek to be clear, concise, and always relevant, in in-person and written communications
- You are really well organized and voracious about learning new tools - often ending up the one helping others solve their computer problems!
- You're in general a firecracker who can juggle a high number of projects while keeping an infectious positivity, and impart this energy to others.
- You're patient, warm, and organized in your thinking(e)Kindness is key.
- You're curious about people and problems, can put yourself in others’ shoes, are a good listener who's naturally interested to dig in, ideating, and finding solutions.
✨ Bonus: You speak a bit of American Sign Language and would be enthusiastic to learn it to help customers
So..(e)what will you do as a Customer Success Manager at Ava?
- Provide amazing help to our users and clients with extreme kindness —giving them clear, concise, and relevant answers to their problems, no matter what channel (written documentation, video, ...)
- Improve our efficiency — yourself by being always on top of your game, as well as the support team's, implementing systems that amplify the impact of every member.
- Be the thoughtful voice of our users — organize their feedback to develop a product that answers their needs(e)We take this extremely seriously and want our users' voices to shape our decisions.
- Understand our product inside and out to help our professional users drive business value.
- Work with and support our Sales team to do their job better every day(e)Helping them to build and improve ways to follow up and engage with professional users and convert new leads.
Why this role?
- Change lives at an unprecedented scale: How often do you hear about apps that make people cry with joy? It is a unique opportunity and privilege to be able to meaningfully improve the lives of 100,000s people around the world - and we have only just started to scratch the surface!
- Work with some of the best people in the world: We have an incredibly talented and passionate team that is a lot of fun to work with(e)We're still super small and have already accomplished more than most teams 10x our size(e)Our interests are very diverse — and we love to mix them into our everyday work-life balance.
- Meaningfully shape the future of accessibility: As you engage with users, you'll gain insights to help us serve them better — and work with products to inform what we do next(e)Your voice carries the most weight when we decide what to build next.
- Join us at an incredible time: We're well-funded and hit product-market fit, which gives us a huge green field to work with(e)You'd join at the perfect time to shape what we build and how we grow, so we can create a more inclusive world.
Thanks for making it here(e)You probably are really good at what you do and have many choices in front of you(e)If you are looking to grow your unique talents and leverage them for something truly meaningful, while being in a great company, you've come to the right place.
We hope you'll apply!