? DataDome is a fast growing tech scale-up, leading the bot protection industry from New York, Paris, and Singapore.
Based on AI & Machine Learning, our cybersecurity solution beats illegitimate traffic, so that sensitive data remains safe and online platforms can perform at optimum speed.
We’re proud to protect more than 200 clients worldwide, including TripAdvisor, The New-York Times, Footlocker, Hanes Brands, Carrefour, BlaBlaCar, Rakuten, Veepee, Adevinta and many others.
Our offices gather talents coming from 10 different countries(e)Our Team Members particularly like our central & modern offices in Paris & NYC, an approachable management, off-sites and other Team Building events.
Want to help us win the war against bad bots? Join our Botbusters team!
⭐ WHAT WE OFFER
- A stimulating working environment with a first class R&D team creating a cutting edge solution, making DataDome one of the strongest performers in the bot protection industry
- A joyful workplace with many events throughout the year: annual offsite, summer and Christmas parties, drinks, breakfast every Friday morning…
- Amazing offices located in the heart of Paris at Opéra
- An attractive remuneration scheme and rewards policy
- A Swile lunch card
- Alan health insurance
- Remote work
? YOUR OBJECTIVES
Customers’ success is the cornerstone of DataDome and we are laser focused on achieving their goals(e)With more than 200 clients across all regions, we are currently growing our dedicated Customer Success team in our offices in Paris and in New-York.
To support its exponential international growth, DataDome is looking for a Customer Success Manager to join the team in Paris, operating globally to report directly to the Head of CSM.
You will be responsible for key accounts in EMEA with short or long terms engagement.
Your objectives will include:
- Ensure our Customers achieve their objectives with DataDome solution.
- Drive the best customer experience as trusted advisor throughout the Customer journey.
- Secure 100% of contracts’ renewal.
- Convert monthly committed customers into yearly contracts.
- Ensure complete satisfaction
? MAIN ACTIVITIES
- Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection.
- Guide your customers through each step of DataDome's customer journey, triggering the next steps to achieve the business value faster and secure the renewal.
- Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors.
- Engage customers into co-writing customer stories and sharing their feedback and experience on peer to peer review sites (eg G2.com).
- Evaluate current adoption maturity level and blockers to adoption, and provide best practices along with the best approach to increase adoption for a successful renewal.
- Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed.
- Own, drive and manage contract renewal negotiations for timely signatures and execute all necessary strategies to trigger up-sells.
? What we look for:
- At least 4+ years in a Customer Success, or Account Management role
- Previous experience in a B2B SaaS environment is mandatory
- Experience working with a technical / corporate IT base
- Bachelor’s Degree or equivalent experience
- Native-like proficiency in English and French is mandatory
? Customer Centric
- Customer oriented and “client first” attitude.
- You are dedicated to enabling the success of our customers and make decisions with the customer's best interest at heart.
- Creative problem solver, ability to assist our customers into crisis / bot attacks.
? Team Spirit
- We win as a team: Sales, Onboarding, Tech, Admin, Customers and Partners.
- You care deeply about building trust with everyone you work with.
- You want to be part of a passionate and mission-driven team.
? Growth
- Ability to relate to a wide range of audiences including Executive/C-levels.
- Strategic thinker to turn Customers' success KPIs into action plans and oversee their successful execution and implementation.
- Experience independently negotiating contract terms and overcome pricing objections for up-sell/cross sell activities.
- Excellent verbal and written communications skills: effective at leading and facilitating executive meetings and workshops.
? Passionate
- Passionate and pro-active, self-starter who can work independently and as part of a team.
- What you don’t know, you’ll jump right in and learn(e)You’re not afraid to go find solutions to difficult problems that crop up.
- You constantly look for areas of improvement and seek out solutions.
What are the next steps?
- If your application is selected, our Talent Acquisition Manager will contact you for a first chat
- You will then meet with our Head of Customer Success
- You will do a 1h work session on typical client situations with members of the team
- The final step will be a 1to1 meeting with our CEO
- Welcome to DataDome!
DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusiveness(e)We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.