Customer Success Growth Manager

About Showpad

At Showpad, we empower others to be at their best(e)As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions(e)We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. 

Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.

As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve(e)We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc(e)Magazine,  as a top 10 software company in the Inc(e)5000 Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.

About the position

Our customers are the core of our business(e)Our Customer Success team at Showpad exists to deliver value and support that is so good that they can’t help but tell their friends(e)To achieve that goal, we are looking for a passionate Customer Success Growth Manager Manager to make a difference for Showpad's customers.

Key responsibilities as a Customer Success Growth Manager at Showpad

• Responsible for Showpad’s SMB customer engagement Growth and owning a portfolio of SMB customers.
• Work closely with other Showpad teams to ensure that your customers’ voices are heard in the business and product development decisions Showpad makes.
• Deliver awesome support to these customers in collaboration with other Showpad teams, helping them resolve issues, be successful with our product, and demonstrate the ROI of their investment.
• Learn to use & manage Customer Success tools (SFDC, Looker,...) to automate workflows, communications and reporting.
• Manage different projects that center around & focus on the scalability of our SMB portfolio (varies from smaller to larger, more strategic projects)

Skills and Qualifications we are looking for

• 3+ years in a marketing/sales role, preferably for a Software as a Service (SaaS) company
• Ability to communicate to 1000s of customers - leverage automation to communicate with 1000s of customer
• Automate renewals - for all customers
• Comfortable speaking to both decision makers and business users
• Excellent software and internet technology skills(e)Learning new technologies and better ways of working is your passion
• Organise and host webinar Growths for customers
• Demonstrate value to people in different roles (Marketing/Sales/IT)
• True team player, excited about working in an agile team(e)Taking ownership and taking care of your colleagues is in your nature(e)Asking for help when necessary is not a problem for you as well
• Previous experience with marketing tools and campaigns is an asset

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated(e)We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves(e)Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer(e)All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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