Cette offre est lié au département Customer success
Here at Anaplan, we have reinvented how companies see, plan, and run their businesses(e)Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible(e)We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who bend over backward to put customers first(e)Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime(e)Because we fundamentally believe every colleague brings unique value to our whole(e)We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort(e)We believe that for ourselves and for our customers.
We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Customer Success Business Partner based in Paris to support our enterprise customers in France. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company(e)This role is an immediate full-time position(e)If you’re ready to roll up your sleeves and take on unique problems that no one else is solving, keep reading.
Come see for yourself what an exciting place to work looks like.
Insight on your impact
As a Customer Success Business Partner, you are primarily responsible for the successful deployment, user adoption and ongoing health of our customers and their Anaplan solutions(e)Acting as a key contact for customers, you will work alongside our Partners and Professional Services team to ensure that the customer is trained, has a successful implementation as well as handle their ongoing health and adoption to ensure Anaplan is delivering high value(e)As the primary customer contact for any platform challenges, you will handle critical issues and ensure customer satisfaction.
- Fluency in French and English required
- Mediate to resolve all technical/platform issues with existing implementation Partners and internal support teams.
- Work with customers and dedicated project team to support implementation success and ensure service quality exceeds customer expectations.
- Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed.
- Be the primary Anaplan contact post-sale and conduit to Anaplan Product, Support, Community & Sales as well as our partner network.
- Onboarding of customers alongside partners
- Handle a portfolio of up to 10-15 customers
- Run regularly scheduled customer check-ins
- Work with the customer as the first point of contact to resolve any adoption or enablement concerns
- Assist with Community engagement
- Share and assist with model building standard methodologies
- Ensure proactive ticket deflection
- Walkthrough features and functions after releases
- Support and Collaborate with Anaplan partners
- Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives
- Expand accounts and adoption with assigned customers
- Support customers in documenting their realised value from their successful implementations
- Promote and support engagement with Anaplan through community usage, user groups, event participation (e.g(e)CPX, Master Anaplanner Program, local and virtual user groups)
Preferred skills and technical familiarity
Adding additional insight, and a growth attitude will elevate your contribution to this role
- Customer-first mentality
- Proactive attitude
- Ability to react with urgency, and remain calm under pressure
- Strong project and program management experience
- Ability to multi-task and prioritise
- Run your own business mentality & drive
- Strong troubleshooting and problem-solving skills
- Curiosity
- Account management or client services background
- Adapts well to change and flexible
- Strong communication skills with the ability to communicate at all levels and translate technical info to all
- Able to use technology to handle their customer portfolio
- Model building, forecasting and other applicable experience
- Planning and modelling experience a plus
- Technical interest and bias
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging(e)We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique(e)We hire you for who you are, and we want you to bring your true self to work every day!
COVID-19
Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority(e)We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.