At Cardiologs, our mission is to democratize access to expert cardiac care through medical-grade artificial intelligence and cloud technology(e)Our flagship product, the Cardiologs Holter platform, is a leading software for the analysis of ambulatory ECG used to help diagnose over 1 million patients per year.
More recently, we launched a Remote Patient Monitoring solution in the US and in Europe, allowing patients to share their smartwatch ECGs with their physicians, who in turn use our cloud-based RPM platform to streamline ECG reviews.
We have an innovative, result-oriented work environment where we foster ambition and dedication while being mindful of our teammates’ work and achievements(e)We also nurture our company culture with monthly all-hands meetings and apéros, weekly yoga classes, and other fun activities.
As we are ramping up our commercial efforts in Europe, we are looking to add a Customer Success Associate to continue our Customer Success build-out at Cardiologs. You will assist with envisioning and defining the journey of a Cardiologs customer, and optimize the product experience of existing and future customers to ensure their loyalty and satisfaction. This role will be expected to carry out current state functions while also assisting leadership with continuous improvement of all Customer Success functions into a fully mature department.
What you will do
- Coordinate customer onboarding activities, including pilot setup and execution, training, customization, and integration efforts
- Manage day-to-day product support inquiries across all customers
- Track metrics that reflect customer performance and engagement with the platform
- Be comfortable working in a remote fashion. This role reports to the Head of Client Services based in the US
- Become familiar with the cardiac diagnostic space and attain a competent level of ECG reading
Job requirements
- Speak and write French and English fluently
- 0-2 years of experience in customer success, marketing, business development and/or consulting, or similar customer-facing roles
- Have experience with reading ECGs. In a clinical setting or supporting practitioners a strong plus
- Excellent interpersonal skills and a passion for working directly with customers.
- Undergraduate degree, healthcare/engineering preferred, MBA a plus
- Very strong Project Management skills; needing to carry out projects in their current state while also contributing to the improvement of the function
- Strong computer skills, including familiarity with technology infrastructure
What we value
We value a positive mindset, collaboration, a sense of ownership, transparency, the ability to embrace ambiguity, a talk-less-do-more attitude, and a sense of humor to enjoy ourselves along the way(e)If you identify with our values and want to contribute to our company, we’d love to have you in!
What we offer
- Beautifully by-the-book startup offices in central Paris (we are in the 2nd arrondissement)
- A respectful, fun, collaborative work environment
- Mobility packages for public transportation and cycling benefits
- Flexible WFO/WFH policy
- Daily fresh fruits and healthy (or not) snacks
- Monthly apéros
- Yearly team off-sites
Our recruiting process
Being authorized to work in the EU is a precondition of employment.
- Quick introductory HR phone call
- Technical interview in our office or by Zoom
- Performance interview in our office or by Zoom
- Culture interview (with lunch or drinks with the team if possible!)
- Quick call with our CEO, Yann (only if you did not have the opportunity to meet him in one of the previous interviews)
- Reference calls