Cette offre est lié au département Customer success
Mots clés:
SaaS
Salesforce
Founded in 2012, Botify is an enterprise software company that helps brands turn organic search into an efficient, measurable, and sustainable channel for both traffic and revenue growth(e)Powered by a unique unified data model, prescriptive insights, and automated processes, Botify delivers an end-to-end SEO management solution that enables customers to unlock the true growth potential of their website.
Botify is used by 500+ leading global companies across industries including e-commerce, travel, media & publishing, classifieds, and more, including Expedia, Macy's Farfetch, Marriott, L'Oréal, Crate & Barrel, Conde Nast, Groupon, Github, Carvana, FNAC Darty, and The New York Times(e)Botify also partners with leading technology and services companies such as Salesforce Commerce Cloud, WordPress VIP, Google Cloud, Microsoft Bing, Jellyfish, Chameleon Collective, Foresight Digital, Contentsquare, and iPullRank.
Botify is a fast-growing, VC-backed, SaaS company with $82M in funding and offices in New York, Seattle, Paris, London, Singapore, Tokyo and Sydney.
Your Impact:
Are you as passionate about creating solutions as you are about providing an exceptional experience for every customer?
Botify thrives on the success of our customers, and we’re looking for strategic, results-driven Customer Delivery Managers (CDMs) to engage and enable Botify’s customers to deploy and fully utilize the Botify Platform to achieve their business outcomes.
As a Customer Delivery Associate, you will own the ultimate success of the Botify customers’ on-boarding experience, taking responsibility for the post-sales lifecycle of your portfolio from onboarding to project execution(e)Through your partnership, customers will derive maximum value from their investments using Botify’s insights and recommendations, leading to project success, retention, and renewal.
Duties and Responsibilities :
- Manage the on-boarding, implementation, and usage of the Botify Platform
- Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
- Coordinate the technical work to be completed by professional services resources with the Customer throughout the lifetime of their contract
- Provide initial orientation of the platform to clients before implementation kick off
- Communicate regularly with the customer to evaluate satisfaction, completion of success criteria, and ensure the implementation is completed on schedule
- Share SEO best practice and strategy recommendations
- Liaise with Botify’s Technical Support Team on customer support tickets
- Partner with Customer Success Managers in driving client retention, and identifying business growth opportunities
- Energize by solving problems and finding opportunities to make clients successful
Requirements :
- Familiarity with enterprise software and/or hands on software implementation and delivery experience
- Ability to create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist with experience in translating that passion into business impact for customers
- Significant customer facing experience leading enterprise customers through business or technology transformations with large account/project management experience
- We're looking for a team player with a passion for Search Marketing, and Digital Marketing in general, who understands how Botify can impact Digital Marketers' daily life and help them generate results for their customers
- SEO knowledge and previous experience in the SEO industry are nice to have(e)
What We Offer
To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive(e)Here are some we’d like to highlight:
- Location: brand new offices in the center of Paris (12 rue d’Amsterdam, straight out of Gare Saint-Lazare)
- Flexible Remote Policy & Working Hours
- Attractive Remuneration Package with BSPCE (for Permanent full-time role - CDI)
- Fun office culture & regular outings such as Team Off-Sites, Annual Kick-Off, Quaterly Team Lunch, Thirsty Thursdays etc.
- Lunch vouchers, 50% of transportation reimbursement, fitness classes, generous CSE advantages etc.
- Compelling growth perspectives
- Start date: as soon as possible
In addition to the skills and experience we are looking for, our ideal candidate would embody our core values:
Learn Fast(e)Progress Faster.
Go the Extra Mile(e)It’s Never Crowded.
Work Hard(e)Stay Humble.
Be Bold(e)Be You.