Cette offre est lié au département Customer ops
Sendinblue is the European leader in digital marketing software(e)We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform(e)Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.
We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.
We’re looking for a new Customer Data Analyst to join our international Customer Team in Paris composed of 130 sibers, all around the world.
You will work closely with the Customer Operations Director to analyze relevant data and implement impactful business decisions at Sendinblue(e)
This is a great opportunity to be a part of a dedicated team and be part of a fast-growing SaaS scale-up in France!
Responsibilities:
- Model, analyze and interpret our data to understand the performance of our Customer Experience department and leverage insights to identify opportunities for operational or organizational improvement
- Be in charge of the creation and implementation of powerful dashboards to monitor key metrics & improvements
- Bring actionable insights to lower the number of tickets per active user through product improvement recommendations or knowledge gap identification.
- Create reports & presentations for the management stating trends, patterns, and predictions using relevant data
- Run analysis on various projects to ensure decisions are data-driven.
- Setting up processes and systems to make working with data more efficient
What we are looking for:
- You speak both French and English fluently and you want to work in an international and dynamic environment
- You have 1 to 3 years of experience in customer/sales operations, consulting, data, finance, or similar roles
- You love to understand how the organization works to improve the performance
- You are a data lover with outstanding analytical skills, having a systematic and logical approach to problem-solving
- You are an autonomous, self-motivated, organized person (and obsessed about customer satisfaction!)
- You have a methodical and logical approach, You know how to write reports and make presentations
- You know programming languages like SQL and data visualization software like Tableau Qlik, ZD Explore, Amplitude
- You have knowledge of customer metrics (not mandatory but nice to have)
Benefits:
- A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
- We value work-life balance and offer flexible working hours and remote work up to 2 days a week
- The chance to grow your professional and technical skills, with real room for career progression
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)50% Reimbursement of Navigo or bicycle mileage reimbursement More than 100 activities you can do at work.
- Work's council benefits (HelloCSE)Paternity leave/second parent leave: 1 month of fully paid leave
- English and French classes
- A modern office in a central location with free fruits, drinks & lots of fun activities
Meet us !
- HR Call
- Interview with the Customer Ops Director Case study
- Interview with our CCO
- Get2know with the team
Sendinblue puts diversity and inclusion at the heart of its values(e)We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values work-life balance and offers flexible working hours and remote work(e)The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job(e)This policy is based on a mutual understanding between Head of, Managers and Team Members.
Plus d'offres d'emploi chez Sendinblue
Paris, France
• CDI
Paris, France
• CDI