Cri group recrute un(e)

change manager

CDI • Strasbourg, France

Cette offre est lié au département Consulting

Mots clés:
Jira

Main Functions:

The Change Manager will integrate the Service Transition Team for the eu-LISA contracts.

He/She will be responsible of the Change Management process implementation for eu-LISA :

  • Receives, logs and allocates a priority to all Requests for Changes (RFCs)
  • Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration
  • Convenes urgent CAB or ECAB meetings for all urgent RFCs
  • Issues change schedules
  • Liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules
  • Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
  • Reviews all implemented changes to ensure that they have met their objectives; refers any that have been backed out of have failed
  • Reviews all outstanding RFCs
  • Analyses change records to determine any trends
  • Produces regular management reports

Working Conditions:

  • Work shifts of 8 hours from Monday to Friday with some flexibility required when overtime is exceptionally needed.

Employment and technical Requirements:

Knowledge required:

  • Proven working experience as Change Manager.
  • ITIL V3 certification.
  • Excellent interpersonal and communication skills; ability to form strong relationships within a matrix organization.
  • Good understanding of service management principles including management of configuration items (CIs), thinking in a service context, and defining outcomes-based delivery.
  • Must be details oriented, analytical, and demonstrate ability to work in ambiguous environment(e)Must be self-directed with proven ability to make mature decisions supported by thorough data analysis.
  • 5-6 years’ experience in IT operations.

Knowledge nice to have:

  • Prince2 foundation,
  • Working experience as process owner (change, configuration, change, incident, problem, access, release, supplier, …),
  • Working experience with EU client,
  • Working experience with international team dispatched in difference places/countries.

IT SW used:

  • Microsoft SharePoint;
  • HPSM9;
  • Microsoft Office suite;
  • Microsoft Visio Professional;
  • Atlassian Confluence; Atlassian JIRA; Atlassian Jira Insight;
  • JIRA

Languages:

  • English proficient (CEFRL Level: Minimum B2, Ideally C1)
  • Preferable 2nd language: French

Location:

  • Strasbourg (remote working allowed under approval)

Education:

  • Bachelor or University degree in IT.

Extra:

  • EU Secret PSC is required for the function (will be requested by Atos).

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