Associate Customer Success Manager, Enterprise (German Proficiency Required)

About Showpad

At Showpad, we empower others to be at their best(e)As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions(e)We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. 

Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.

As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve(e)We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc(e)Magazine,  as a top 10 software company in the Inc(e)5000 Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.

About the position

The Customer Success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers’ problems, every single day(e)To achieve this goal, we’re looking for a passionate Customer Success Manager to make the difference between great and excellent.

Key Responsibilities as an Associate Customer Success Manager, Enterprise at Showpad

• Managing your own portfolio of our Enterprise customers, ensuring they get so much value out of Showpad, they can't live without it
• As many of the customers in your portfolio will have low ARR but large potential you will need to determine which accounts should be prioritised and then work with sales colleagues on growing these accounts
• Growing and retaining our customers, working towards targets
• Driving adoption, setting KPIs and success metrics, demonstrating ROI
• Helping customers understand and use Showpad’s powerful features to the fullest
• Forwarding your customers’ voices in the business, directly impacting product development decisions within Showpad
• Providing training to Showpad users, analysing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or F2F, presenting product roadmap, etc.

Attributes we are looking for

• Account and project management skills
• Excellent communication skills (both written and verbal) in native level in German and English 
• Being comfortable speaking to both C-level execs and individual contributors about the value and easily switching between high-level and feature/benefit conversations
• Being able to make a customer smile, even from behind a phone or computer
• At least 1 year in a customer-facing role (Account Management / Sales), ideally for enterprise software, service or Software as a Service (SaaS) company
• Learning new technologies and better ways of working is your passion
• A true team player(e)Taking ownership and taking care of your peers

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated(e)We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves(e)Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer(e)All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

#LI-AR1
#LI-Remote